Robeliz Peralta
New York,NY
Summary
Bilingual Office Manager with over 10 years in dental and medical administration. Successfully managed operations for a multi-provider practice, optimizing billing processes and enhancing patient coordination. Demonstrated ability to lead teams while ensuring HIPAA compliance and maintaining strong financial performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Dental Office
New York, USA
01.2016 - Current
- Manage daily operations for a multi-provider dental practice generating $350K in monthly revenue
- Supervised billing, insurance claims, and accounts receivable, ensuring optimal cash flow
- Monitored claim aging, collections, and financial performance metrics to identify trends and areas for improvement
- Coordinate productivity tracking for 3 doctors and optimize scheduling
- Handle patient communication, including treatment plan discussions in English and Spanish
- Process copays and manage financial arrangements
- Oversee systems including Dentrix, Zocdoc, CareCredit, and RevenueWell
- Managed multi-line phone system and front desk operations, enhancing patient experience and communication
- Ensure HIPAA compliance and patient confidentiality
Office Administrator
Dr. Kimon & Dr. Shin
New York, USA
02.2014 - 01.2016
- Managed insurance verification, claims, and payment processing
- Managed accurate patient records and financial documentation to support operational integrity
- Facilitated scheduling and patient communication to enhance patient experience
- Coordinated office operations, billing, and patient coordination to ensure smooth workflow
- Utilized Dentrix and other dental software systems
Education
Diploma - Technology
Chelsea Career & Technical Education High School
New YorkSkills
- Dental & Medical Office Management
- Patient Scheduling & Coordination
- Billing
- Insurance Claims
- Financial Reporting & Revenue Management
- Coding (ICD-10, CPT)
- HIPAA Compliance
- Dentrix
- Eaglesoft
- Open Dental
- QuickBooks
- ADP
- Accounts Payable & Receivable
- Payroll
- Bank Reconciliation
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Team Leadership & Training
- Event Planning & Marketing
Certification
Driver’s License
Additional Information
Highly motivated and dependable professional known for strong work ethic, multitasking ability, and commitment to getting the job done efficiently.
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Office Manager
Dental Office
01.2016 - Current
Office Administrator
Dr. Kimon & Dr. Shin
02.2014 - 01.2016
Diploma - Technology
Chelsea Career & Technical Education High School