Robert Adkins
FL
Summary
Results-driven leader with proven expertise in team development, safety compliance, and customer service. Committed to mentoring team members and enhancing operational efficiency through effective training and business reviews.
Overview
1
1
Certification
11
11
years of professional experience
Work History
ATL Customer Service/Ecommerce
Whole Foods Market Inc
Delray Beach, Florida
05.2025 - 08.2026
- Managed second largest team in store, driving effective collaboration and team development.
- Conducted bi-weekly business reviews, analyzing departmental metrics for corporate and store leadership.
- Utilized Kronos/UKG Pro for efficient staff scheduling and time management.
- Executed cash handling procedures to ensure accurate financial transactions.
- Cash Office duties created deposits, balanced sheets, and handled discrepancies of cashiers
- Facilitated training sessions to ensure compliance with safety and job role standards.
- Coached, wrote up and handled Team Members in violation of policies of the store
- Mentored Team Members providing one on ones to elevate bench within our store and region
Store Shift Leader
Whole Foods Market Inc
Newtonville, MA
10.2023 - 04.2025
- Provided excellent customer service and asset protection while on duty
- Monitored department sightlines during peak hours to ensure optimal customer flow and safety.
- Conducted safety walks across departments to identify and address potential hazards.
- Facilitated compliance and safety training to ensure adherence to regulations
- Mentored team members for advancement within company, strengthening talent pipeline for North International Region.
- Interviewed potential candidates for various departments within store
- Opening and closing duties performed
- Inventory duties via Zebra handhelds and Honeywells
- Traveled to other stores to facilitate brand new store opening in Chelsea, UK
Store Shift Leader
Whole Foods Market Inc
Metuchen, New Jersey
08.2015 - 10.2023
- Supervised daily store operations to maintain workflow efficiency and high customer satisfaction levels.
- Trained and mentored team members on product knowledge and customer service skills.
- Trained and mentored TMs for advanced roles within the company for the Northeast Region
- Maintained green/passing Steritech walks for store 5 years running
- Implemented enhanced safety protocols and PPEs during Covid-19 to ensure customer and team safety.
- Coordinated community engagement events like karaoke and trivia nights to strengthen local ties and boost store visibility.
- Provided opening and closing duties of store
- Operated in venue inside store, supplementing cook, servers and bartenders
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06-1994
Skills
- Customer relationship management
- Financial transaction management
- Inventory management
- Data analysis
- Safety compliance
- Staff scheduling
- Team leadership
- Mentorship
- Performance evaluation
- Conflict resolution
- Local marketing initiatives
Certification
- Safe Serve Manager
- Proctor of Safe Serve Manager Test
Timeline
ATL Customer Service/Ecommerce
Whole Foods Market Inc
05.2025 - 08.2026
Store Shift Leader
Whole Foods Market Inc
10.2023 - 04.2025
Store Shift Leader
Whole Foods Market Inc
08.2015 - 10.2023
High School Diploma -
Perth Amboy High School