Robert Allen
Eau Claire
Summary
Dedicated Lead Pawnbroker with expertise in customer service and conflict resolution. Proven ability to manage transactions and enhance customer satisfaction through effective communication.
Overview
8
8
years of professional experience
Work History
Lead Pawnbroker
National Pawn Co
Eau Claire
09.2021 - Current
- Oversaw daily operations of pawnbroking transactions and customer interactions.
- Evaluated item values using market trends and industry knowledge.
- Resolved customer disputes through effective communication and problem-solving skills.
- Assisted customers with the selection of products based on their needs and preferences.
Janitor
Brighter Beginnings Early Learning Center
Eau Claire
08.2017 - 06.2021
- Maintained cleanliness in classrooms and common areas to promote a safe environment.
- Disposed of waste and recyclables following proper procedures and guidelines.
- Restocked supplies in restrooms and break areas to ensure availability for staff and children.
- Conducted routine inspections of facilities to identify maintenance needs and hazards.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
Education
High School Diploma -
Elk Mound High School
Elk Mound, WI05-2012
Skills
- Evaluating item values
- Pawnbroking transactions
- Customer relationship management
- Market trend analysis
- Inventory management
- Cash handling
Timeline
Lead Pawnbroker
National Pawn Co
09.2021 - Current
Janitor
Brighter Beginnings Early Learning Center
08.2017 - 06.2021
High School Diploma -
Elk Mound High School