Hi, I’m
Robert Amos
CENTER POINT,IA
Summary
Achieved exceptional customer satisfaction as a self-employed Rideshare Driver and In-home Caregiver by leveraging skills in schedule management and customer service. Demonstrated patience and understanding, enhancing client well-being and securing repeat business. Excelled in navigation, ensuring timely and safe transportation, significantly boosting earnings and client trust without exceeding a numerical mention.
Overview
2
years of professional experience
Work History
Self-employeed
Rideshare Driver
05.2023 - Current
Job overview
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Increased ride acceptance rates to ensure consistent service availability.
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
Self-employeed
Inhome Caregiver
05.2022 - 05.2023
Job overview
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
Timeline
Rideshare Driver
Self-employeed
05.2023 - Current
Inhome Caregiver
Self-employeed
05.2022 - 05.2023