Robert Berman
Lehigh Acres,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
30
30
years of professional experience
Work History
Service Technician
Hi Tech
04.2016 - 06.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
Warehouse Supervisor
American Bagel
02.2015 - 02.2017
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed comprehensive staff training program to improve employee performance and morale.
Shipping and Receiving Manager
Flexible Business Systems
05.1998 - 02.2012
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Pulled, verified, and packaged items for shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
Analyst
ISA
09.1991 - 03.1998
- Identified and resolved problems through root cause analysis and research.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Education
High School Diploma -
Morristown High School 1987
Morristown, NJ06.2011
Associate of Science -
Morris County Vocational School
Denville, NJ05.1988
Skills
- Customer Service
- Time Tracking
- Technical Support
- Equipment Troubleshooting
- Quality Assurance
- Work Documentation
- Preventive Maintenance
- Regulatory Compliance
- Project Oversight
Additional Information
I grew up in a family that had multiple local bars, I from a young age went to clean bars and helped stock and prep bars for next business day .
I also bartended at a Local bar in Bayshore Long Island NY part time 3 days a week for 4 years. set up for bar events and serve large customer base.
Timeline
Service Technician
Hi Tech
04.2016 - 06.2021
Warehouse Supervisor
American Bagel
02.2015 - 02.2017
Shipping and Receiving Manager
Flexible Business Systems
05.1998 - 02.2012
Analyst
ISA
09.1991 - 03.1998
High School Diploma -
Morristown High School 1987
Associate of Science -
Morris County Vocational School
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