Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROBERT BETANCOURT

Lehigh Acres,FL

Summary

Dynamic Store Manager at Tire Choice with proven expertise in team leadership and inventory management. Successfully drove sales performance through strategic upselling and exceptional customer service, fostering lasting client relationships. Adept at conflict resolution, I ensured operational excellence and compliance, consistently achieving targets and enhancing team productivity.

Overview

5
5
years of professional experience

Work History

Store Manager

TIre Choice
Fort Myers, Fl.
02.2020 - Current
  • Team leadership: Supervised a team of approximately six back shop technicians and an assistant manager, ensuring smooth operations and high team performance.
  • Scheduling: Created and maintained electronic work schedules two weeks in advance to ensure proper staffing coverage and efficiency.
  • Customer Service: Delivered exceptional customer service, building lasting relationships, and encouraging repeat business through trust and satisfaction.
  • Sales & Performance: Monitored daily sales, motivated the team to meet or exceed targets, and applied upselling techniques to increase revenue.
  • Inventory Management: Received and organized tire deliveries and shop supplies; maintained accurate inventory records to prevent shortages or overstock.
  • Strategic Accounts: Worked with Erac rental, sales, truck, Enterprise fleet, Element, ARI, Lease Plan, and more to maintain service quality and long-term partnerships.
  • Shop Operations: Ensured the store remained clean, organized, and compliant with company standards, and safety regulations.
  • Conflict Resolution: Handled customer complaints and team concerns with professionalism, ensuring positive outcomes, and minimal disruption.
  • Reporting and Communication: Reported store performance, issues, and team needs to the district manager while implementing feedback and company initiatives

Education

High School Diploma -

Christoper Columbus
New York City
01-1989

Skills

  • Team leadership
  • Inventory management
  • Sales performance
  • Customer service
  • Conflict resolution
  • Scheduling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Store Manager

TIre Choice
02.2020 - Current

High School Diploma -

Christoper Columbus

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