Robert Bloom
Holly Ridge,NC
Summary
Dynamic professional with a proven track record in small business operations and customer relations at Auto Wholesale Tire & Service. Expert in relationship building and operations management, achieving financial growth through strategic planning and exceptional client service. Skilled in sales leadership, consistently exceeding targets while fostering a collaborative team environment.
Overview
14
14
years of professional experience
Work History
Owner/ Manager
Auto Wholesale Tire & Servce
Wilmington, NC
12.2023 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Service Advisor
Auto Wholesale Tire & Servce
Wilmington, NC
03.2019 - 12.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Section Chief
United States Army Reserve
Fort Riley, KS
08.2010 - 02.2019
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Improved communication between sections, fostering a collaborative work environment.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
- Developed strong relationships with external partners to ensure timely collaboration on projects.
Education
High School Diploma -
Liverpool High School
Liverpool, NY06.2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Sales leadership
Timeline
Owner/ Manager
Auto Wholesale Tire & Servce
12.2023 - 01.2025
Service Advisor
Auto Wholesale Tire & Servce
03.2019 - 12.2023
Section Chief
United States Army Reserve
08.2010 - 02.2019
High School Diploma -
Liverpool High School