Robert Brown
Optical Retail Management
Port Orchard,WA
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Licensed District Manager
Americas Best Contacts and Eyeglasses
02.2023 - 10.2023
- Oversight of 15 stores in Washington
- Recruited 2 new General Managers and promoted internal candidate to General Manager
- Operated most successful district in the region during tenure.
- Driving sales, associate development, succession planning
- I worked closely with Doctors of Optometry to provide coverage to stores and resolve any issues they may have that I can influence.
- I also worked closely with our DREX president and our Area Doctor to provide support with interviewing new OD candidates.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- I on boarded newly hired Doctors and led practice visits to introduce applicants to our process and Model.
Licensed Area Manager
Americas Best Contacts and Eyeglasses
09.2021 - 02.2023
- Built relationships with teams in store set
- Aided in development of 4 General Managers
- Organized and executed 2 job fairs with help of 5 General Managers
- Supporting all stores in district with any support needed at any time
- Interviewed GM candidates with and without District Manager
- Conducted store audits
- Supported 4 stores with RDX, EHR training
- Lead GM weekly calls.
Licensed General Manager
Americas Best Contacts and Eyeglasses
10.2018 - 09.2021
- Successfully lead a team from 1.8 million per year to 2.6 million
- Maintained staffing levels during and after COVID.
- Prepared my Eyeglass Manager to become a successful General Manager in my absence
- Navigated challenges of the pandemic by addressing Doctor, associate, and patient concerns
- Aided District Manager with various projects and labor needs
- Our team had 3 elite sales associates in 2021 each personally selling over 400,000. dollars. The best in the Region.
Licensed General Manager
LENSCRAFTERS, Luxottica Group
05.2000 - 10.2018
- Spent 5 years as General manager at the Tacoma location.
- 7 years as a Lab Manager at multiple locations promoting 4 assistants to Lab Manager
- 6 Years as a Retail Manager at multiple locations.
- Handled all customer relations issues graciously and in accordance with company policies
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Educated customers about the brand to incite excitement about the company's mission and values
- Actively pursued personal learning and development opportunities
- Strategically scheduled team members to always maintain optimal staffing levels
- Communicated clear expectations and goals to each team member.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Some College (No Degree) - Music Education
Yakima Valley Community College
Yakima, WAHigh School Diploma -
Selah High School
Selah, WA01.1993
Skills
- Marketing
- Staff Development
- Inventory
- Customer Service
- Documentation
- Multi unit management
- Recruiting
- Doctor relations
- Territory Management
- Goals and Performance
- Business Development
LDO 00002231
Attained optician license in July of 2007
Timeline
Licensed District Manager
Americas Best Contacts and Eyeglasses
02.2023 - 10.2023
Licensed Area Manager
Americas Best Contacts and Eyeglasses
09.2021 - 02.2023
Licensed General Manager
Americas Best Contacts and Eyeglasses
10.2018 - 09.2021
Licensed General Manager
LENSCRAFTERS, Luxottica Group
05.2000 - 10.2018
Some College (No Degree) - Music Education
Yakima Valley Community College
High School Diploma -
Selah High School
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