Robert Chandler
Knoxville,TN
Summary
Proven Insurance Agent at 21st Mortgage Corporation, excelling in customer service and sales. Demonstrated expertise in building client relationships and educating on insurance coverage, significantly enhancing client trust. Skilled in processing quotes and payments, showcasing professionalism and licensed insurance knowledge. Achieved high customer satisfaction by resolving inquiries efficiently.
Overview
4
4
years of professional experience
Work History
Insurance Agent
21st Mortgage Corporation
12.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Insurance Dealer Services Representative
21st Mortgage Corporation
08.2022 - 12.2022
- Prepared mobile and manufactured home insurance quotes for customers who did not finance their home through 21st Mortgage or who had paid off their loan
- Built relationships with retailers affiliated with 21st Mortgage to help pursue leads on potential customers
- Processed insurance premium payments from customers and reviewed different payment plan options available to them
Insurance Customer Service Representative
21st Mortgage Corporation
07.2021 - 08.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
Bachelor of Arts - Political Science
University of Tennessee
Knoxville, TN05-2021
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
21st Mortgage Corporation
12.2022 - Current
Insurance Dealer Services Representative
21st Mortgage Corporation
08.2022 - 12.2022
Insurance Customer Service Representative
21st Mortgage Corporation
07.2021 - 08.2022
Bachelor of Arts - Political Science
University of Tennessee
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