Robert Chavez
Las Vegas
Summary
Dynamic customer service specialist with experience in guest relations and team collaboration. Known for effective communication skills and a focus on creating welcoming environments, ready to enhance guest experiences and drive operational success.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Agent
Caesars Palace Hotel
Las Vegas, NV
09.2024 - 02.2026
- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Processed check-in and check-out procedures efficiently.
- Managed room reservations using property management software.
- Conducted pricing negotiations for upsell opportunities, balancing customer satisfaction with profit maximization strategies.
Car Salesman
Centennial Hyundai
Las Vegas, NV
04.2023 - 06.2024
- Assisted customers in selecting vehicles through active listening and understanding their needs.
- Demonstrated vehicle features and capabilities, enhancing customer knowledge and engagement.
- Negotiated deals effectively, ensuring customer satisfaction while meeting company sales goals.
- Managed customer inquiries through follow-up calls, building relationships and promoting loyalty.
Customer Retention Specialist
Cox Communications
Las Vegas, NV
09.2020 - 03.2023
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
Customer Service Representative
Zappos.com
Las Vegas, NV
04.2015 - 09.2020
- Provided exceptional customer support through multiple channels, ensuring high satisfaction rates.
- Resolved complex customer inquiries efficiently, utilizing problem-solving skills to enhance service quality.
- Collaborated with team members to streamline communication processes and improve response times.
Call Receiving Coach
Sitel Operating Corporation
Las Vegas, NV
10.2013 - 04.2015
- Mentored team members to enhance performance and achieve individual and team goals.
- Analyzed performance metrics to identify areas for improvement.
- Developed training materials to enhance onboarding processes for new agents.
- Facilitated workshops to promote best practices in employee engagement and productivity.
Education
No Degree - Music Education
UNLV
Las VegasHigh School Diploma -
Las Vegas Academy On International And Performing Arts
Las VegasSkills
- Guest relations
- Initiative-taking
- Reservation management
- Teamwork orientation
- Training and Development
- MS Excel
- Communication
- Friendly Customer Service
- Team Player
- Consultative Techniques
- Lead Follow Up
- Documentation and Reporting
- Issue Resolution
- Demonstrating Vehicle Features
- Brand Loyalty
- Upselling Strategies
- Contract Negotiation
Timeline
Hotel Front Desk Agent
Caesars Palace Hotel
09.2024 - 02.2026
Car Salesman
Centennial Hyundai
04.2023 - 06.2024
Customer Retention Specialist
Cox Communications
09.2020 - 03.2023
Customer Service Representative
Zappos.com
04.2015 - 09.2020
Call Receiving Coach
Sitel Operating Corporation
10.2013 - 04.2015
No Degree - Music Education
UNLV
High School Diploma -
Las Vegas Academy On International And Performing Arts
Cellist
Studied Cello for 18 years