ROBERT CHRISTOPHER DUNN
Newport News,USA
Summary
Results-driven sales leader with 8 years of experience managing high-performing teams to consistently exceed company goals. Dedicated to maintaining high standards of service, enforcing company policies, and enhancing the overall customer experience.
Overview
14
14
years of professional experience
Work History
STORE MANAGER
Music & Arts
Yorktown, VA
04.2018 - 06.2026
- Sets clear performance expectations for employees and implemented improvement plans to help each reach targets.
- Schedules employees and delegated assignments to meet coverage needs and maintain store standards.
- Encourages team-oriented culture with common sales, service, and productivity goals.
- Teaches employees how to connect with customers, build trust, and independently handle routine concerns.
- Mentored many entry-level associates to achieve full time positions.
- During the initial phase of the pandemic, I stayed on to help manage two stores' lesson program trackers and helped with retaining students when stores were closed.
- Filled in as manager for short staffed locations to help facilitate business when faced with covid exposures.
RETAIL SALES ASSOCIATE
Music & Arts
Yorktown, Virginia
06.2016 - 04.2018
- Utilized POS systems effectively to process customer orders and transactions.
- Helped maintain clean, orderly work environment.
- Resolved customer issues effectively.
- Shelved and stocked products.
- Demonstrated merchandise operation and explained features.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Located out-of-stock items for customers with other store locations or by directly contacting vendors.
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
- Consistently surpassed personal sales goals.
SOUS CHEF
Vintner's Wine Cellar
Yorktown, VA
12.2014 - 06.2016
- As second in command of the kitchen I was in charge of daily food prep and kitchen expo management. I would manage and update the kitchen staff and ensure stock inventory and kitchen sanitation were appropriate. I would assist in all restaurant recipe decisions and ensure food quality for the customers.
- Seasonally I helped make the restaurant's wines as well as assist in creating new flavors and working to make food pairings.
- Worked to assemble more acts by local musicians, including several local battle of the bands performances.
- Prepared dishes for our restaurant to participate in the Tastefully Yours local food competition, these dishes won second place for Best Dessert and first place for Judges Pick.
BARISTA / COOK
Aroma's Coffee Shop
Newport News, Virginia
08.2012 - 07.2014
- Learned about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers.
- Maintained cash resources by accurately processing payments and computing sales prices.
- Helped run the Aroma's Open Mic Night, by running the soundboard, hosting duties, and generating repeat customers and musical acts.
Education
Music Education
Virginia Commonwealth University
Richmond, VAHIGH SCHOOL DIPLOMA - undefined
Poquoson High School
Poquoson, Virginia06-2008
Skills
- Staff management
- Store operations oversight
- High standards of customer service
- Employee training and development
- Product promotion
- Sales expertise
- Multitasking and organization
- Problem-solving
Accomplishments
- Award-winning manager recognized with the 2022 WOW Award for Sales and Leadership and the 2023 Mic Drop Award for outstanding performance.
- Successfully managed the company’s top-ranked lesson studio, growing the program to over 450 students.
- Honored with Rental Season Sales Awards for two consecutive years, demonstrating a strong commitment to sales excellence and customer satisfaction.
- Helped with the opening of 3 newer locations and trained new employees on how to maintain daily operations and best sales practice.
Timeline
STORE MANAGER
Music & Arts
04.2018 - 06.2026
RETAIL SALES ASSOCIATE
Music & Arts
06.2016 - 04.2018
SOUS CHEF
Vintner's Wine Cellar
12.2014 - 06.2016
BARISTA / COOK
Aroma's Coffee Shop
08.2012 - 07.2014
HIGH SCHOOL DIPLOMA - undefined
Poquoson High School
Music Education
Virginia Commonwealth University