Robert Clyburn
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Black Hawk Arcade
Gastonia
06.2018 - Current
- Oversaw daily operations of arcade activities and staff management.
- Trained and mentored team members on customer service best practices.
- Resolved customer complaints in a timely manner.
- Coordinated scheduling and staffing to meet peak service demands effectively.
- Managed inventory control and equipment maintenance to ensure operational readiness of game machines.
- Ensured compliance with safety standards and operational procedures.
- Analyzed sales reports to enhance product offerings and pricing strategies based on customer preferences.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to secure favorable pricing and improve inventory turnover.
Cashier/Security Site Supervisor
Reggie’s Arcade
Charlotte
05.2017 - 06.2018
- Managed cash register, ensuring accurate handling of cash and change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the cashier area and arcade space.
- Assisted customers with inquiries about games and promotions within the arcade.
- Collaborated with team members to ensure smooth operation during peak hours.
Education
Associate of Science - Business Management
Vance-Granville Community College
Henderson, NC 09.2002 - 05.2004
Skills
- Store operations oversight
- Inventory management
- Sales analysis
- Cash management
- Supplier relations
- Operational compliance
- Process improvements
- Budgeting and cost control
- Staff training
- Team leadership
- Team motivation
- Customer service
- Conflict resolution
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Equipment maintenance
Essentially Qualified
I maintain the ability to work independently and I’m also a team player. My characteristic of integrity makes me a reliable and trustworthy individual with the ability to provide guidance and wisdom experiences to any population of individuals. I am diversified in work place settings and individual engagement. I have a passion for working with the youth, specifically those with oppositional defiant disorders. It’s imperative that I obtain employment within your company so that I can continue to grow professionally as a thriving man while giving back to those who need it the most.
Timeline
Store Manager
Black Hawk Arcade
06.2018 - Current
Cashier/Security Site Supervisor
Reggie’s Arcade
05.2017 - 06.2018
Associate of Science - Business Management
Vance-Granville Community College
09.2002 - 05.2004