Robert Coyan
Memphis,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Director of Valet Operations
Parking Management Company
12.2022 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Southern Valet LLC
10.2019 - 12.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
Valet Attendant
Southern Valet LLC
08.2016 - 10.2019
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
Sales Executive
Jos. A. Bank
01.2013 - 06.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Marketing Management And Research
University of Memphis
Memphis, TN12.2017
Skills
- Staff Development
- Staff Management
- Project Coordination
- Strategic Planning
- Strategies and Goals
Timeline
Director of Valet Operations
Parking Management Company
12.2022 - Current
General Manager
Southern Valet LLC
10.2019 - 12.2022
Valet Attendant
Southern Valet LLC
08.2016 - 10.2019
Sales Executive
Jos. A. Bank
01.2013 - 06.2016
Bachelor of Science - Marketing Management And Research
University of Memphis
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