Robert Daganhardt
Lakewood Ranch,United States
Summary
Productive Regional Account Manager offering ten years of experience and outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures and goal-oriented mindset with a bias for action.
Overview
12
12
years of professional experience
Work History
Regional Account Manager
KnowBe4
10.2023 - Current
- Manage a continual book of new business to exceed quota with proprietary Security Awareness Training SaaS products in both SMB & SLED spaces
- Consult with C-Suite on managing risks related to cyber-security and leverage management solutions and deliver effective presentations
- Collaborate extensively with internal and external partners to deliver highest quality solution across distribution platforms
- Developed deep strategic relationships with decision makers to execute quickly and efficiently leading to referrals.
Business Intelligence Consultant
Verizon
11.2021 - 01.2023
- Responded to specific BI requests from C-Level, creating data packets with requested information in easily understandable formats
- Creatively solved technical problems reducing downtime by working cross-functionally with software engineering
- Implemented standard operating procedures for complete business visibility
- Assisted w/ decreasing annual Churn by 41% by recommending improvements in customer resolution efficiency
- Demonstrate exceptional business competency and hyper-organization for purposes of advising C-Level with a strategic, data driven approach for improving processes.
Channel Manager
Verizon
04.2019 - 11.2021
- Identified opportunities for growth within Florida territory and collaborated with sales teams to reach sales goal
- Increased monthly gross sales from $583k to $834k and exceeded goals for sales, revenue, and profit margins
- Resolve escalated customer issues through collaboration
- Trained both third party and direct assets on best practices for selling telecommunications technology creating a great customer experience
- Proactively developed extensive cross-functional team relationships between with Marketing and Finance for a unified Go to Market approach.
Account Manager
Verizon
07.2015 - 04.2019
- Gain and maintain familiarity with client organizations and processes to create and execute on Account Plans.
- Managed book of business worth $21 million (grown from $16 million when started role)
- Achieved monthly quota and grew sales to $1.8 million monthly within two-year timeframe
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Resolved both distributor and customer disputes efficiently and quickly leading to one of the highest NPS scores consistently within the market.
- Convey the value proposition and deliver on activity targets and retention goals.
Solutions Manager
Verizon
01.2012 - 07.2015
- Interviewed, hired, and trained staff, leading performance reviews and offering constructive feedback
- Aligned multi-teams’ effort behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
Education
MS - Certificate - Data Analytics
University of Pennsylvania (Wharton School)
Philadelphia, PA06.2019
MBA - Business Administration
University of Phoenix
Tempe, AZ03.2015
Bachelor of Arts - Political Science
College of Charleston
Charleston, SC05.2009
Skills
- Customer Experience
- Communication
- Problem Solving
- Relationship Building
- Presentations
- Customer Base
- Delivery Coordination
- Onboarding
Timeline
Regional Account Manager
KnowBe4
10.2023 - Current
Business Intelligence Consultant
Verizon
11.2021 - 01.2023
Channel Manager
Verizon
04.2019 - 11.2021
Account Manager
Verizon
07.2015 - 04.2019
Solutions Manager
Verizon
01.2012 - 07.2015
MS - Certificate - Data Analytics
University of Pennsylvania (Wharton School)
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Political Science
College of Charleston
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