Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Denton

Van Buren,AR

Summary

Driven Quality Assurance Analyst with a proven track record at Experian, enhancing quality processes and implementing effective QA controls. Excelled in mentoring, with a keen ability for critical thinking and deductive reasoning. Demonstrated exceptional skills in improvement recommendations and process implementation, significantly contributing to team success and customer satisfaction.

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Quality Assurance Analyst

Experian
11.2015 - Current
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Reported progress, test metrics and results to gauge monthly statistics and data.
  • Mentored and coached team members on QA topics and strategies.
  • Facilitated client calibrations and worked with the client to determine opportunities or positives to drive customer relations.
  • Monitored multiple LOB's to ensure regulatory and compliance standards are met and upheld.
  • Worked directly with Agent level employees to provide coaching and feedback from call listening.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Handled anywhere from 35-45 agents. I provided daily feedback found within audits.

Deliver Driver and Management

Pizza Hut
08.2013 - 09.2015
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Handled deposits to the bank from that days sales.
  • Opened and closed the store at management level.
  • Handled scheduling of employees for a weeks timeframe.

Candy Seller

Candy Craze
04.2013 - 07.2013
  • Prospected new customer leads from print, online and in-person methods.
  • Tracked stock levels and worked with logistics teams to maintain optimal levels.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Alma High School
Alma, AR
04.2013

Skills

  • Improvement Recommendations
  • Group Presentations
  • Deductive Reasoning
  • Report Analysis
  • Critical thinking abilities
  • Call Monitoring
  • Quality Assurance Controls
  • Issue Resolution
  • Process Implementation
  • Quality Assurance
  • Mentoring and training
  • Quality processes
  • Excel and word training
  • Very hard working and determination to do the job and do it right

Timeline

Quality Assurance Analyst

Experian
11.2015 - Current

Deliver Driver and Management

Pizza Hut
08.2013 - 09.2015

Candy Seller

Candy Craze
04.2013 - 07.2013

High School Diploma -

Alma High School
Robert Denton