Summary
Overview
Work History
Education
Skills
Certification
I enjoy Spending Time With my Family & Friends
Timeline
Generic

Robert Dettloff

Oakdale,MN

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Home Media Innovations
03.2021 - Current
  • Managed 10 Technicians fostering positive work environment and high employee satisfaction.
  • Cultivated strong relationships with Technicians, Clients and vendor partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on proper management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed purchasing, sales and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Sales Manager

Advanced Home
05.2009 - 03.2021
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Maintained strong relationships with Technicians and customers. Encouraged Technicians how to engage clients when installing. Listening to what they have to say and prioritizing it appropriately.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
  • Negotiated prices with vendors and suppliers, ensuring excellent pricing and terms.
  • Recruited, interviewed and hired employees and implemented training program to promote positive feedback and engagement.
  • Million dollar sales club last 3 years.

Education

High School Diploma -

Mariner
White Bear Lake, MN

Some College (No Degree) - Business Communications

Southwest State University
Marshall, MN

Skills

    • Effective leader
    • Quality Management
    • Customer Retention
    • Customer Relationship Management
    • Staff/Technician Supervision
      • Schedule Management
      • Skilled negotiator
      • Labor Cost Controls
      • Cost Reductions
      • Staff Training and Development

Certification

  • Licensed Power Limited Technician - PL001762

I enjoy Spending Time With my Family & Friends

My wife Jackie and I have 3 children, Bryan, Stephanie and Jenny. They are all married and have given us seven grandchildren.

We are very blessed and thankful to have them all. We have two dogs Rocky and Alfie that occupy much of our time. We travel most every year with our dear friends Dave and Joyce Anastasi.

I enjoy going to car shows and auctions and have a 65 Chev Impala SS.



Timeline

General Manager

Home Media Innovations
03.2021 - Current

Sales Manager

Advanced Home
05.2009 - 03.2021

High School Diploma -

Mariner

Some College (No Degree) - Business Communications

Southwest State University

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Robert Dettloff