Robert Dodson
Jacksonville,FL
Summary
Adept at enhancing operational efficiency and team productivity, my tenure at Proteus Protective Services showcased my ability to streamline processes and mentor staff, improving customer satisfaction significantly. Skilled in safety oversight and problem-solving, I excel in fast-paced environments, driving performance and fostering strong customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Proteus Protective Services
Jacksonville, FL
11.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Patrol Officer
Excelsior Security Agency
Jacksonville
06.2022 - 10.2022
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
Security Lieutenant
Protective Enterprise Public Safety
Jacksonville, FL
09.2018 - 10.2022
- Handled sensitive situations diplomatically during emergencies or high-stress circumstances involving both employees and visitors alike.
- Mentored junior staff members in proper protocol execution, boosting overall team competence levels significantly over time.
- Created detailed reports documenting any suspicious activity or threats for further investigation by relevant authorities as needed.
- Coordinated large-scale event security operations, ensuring public safety while minimizing disruptions to normal activities.
- Responded swiftly yet effectively under pressure when faced with unexpected challenges arising from fast-paced or rapidly evolving situations.
- Overhauled outdated security policies, aligning them with modern industry standards for increased effectiveness.
- Supervised access control for facilities, ensuring only authorized personnel were granted entry.
- Enhanced security measures by implementing new surveillance equipment and monitoring systems.
- Facilitated cross-departmental collaboration on matters related to physical site vulnerabilities which may have otherwise gone unnoticed had they remained isolated within siloed teams.
- Collaborated with local law enforcement agencies to share information and strengthen security efforts.
- Evaluated current security protocols, recommending updates when necessary to maintain the highest level of protection possible.
- Trained new hires in security procedures, ensuring consistent adherence to company policies and best practices.
- Spearheaded initiatives aimed at increasing employee awareness about potential risks within their work environment through educational seminars or workshops.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
Security Officer
Florida Commercial Security Service
Jacksonville, FL
12.2016 - 08.2018
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
GED -
Cleveland State Community College
Cleveland, TN01-2011
Skills
- Performance monitoring
- Safety oversight
- Customer relationship development
- Production
- Management
- Logistics expertise
- Delegation
- Scheduling
- Budgeting and cost control strategies
- Documentation and control
- Policy and procedure modification
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Certification
Class D Security
Class G Security
Stop the Bleed
Timeline
Operations Supervisor
Proteus Protective Services
11.2022 - Current
Patrol Officer
Excelsior Security Agency
06.2022 - 10.2022
Security Lieutenant
Protective Enterprise Public Safety
09.2018 - 10.2022
Security Officer
Florida Commercial Security Service
12.2016 - 08.2018
GED -
Cleveland State Community College