ROBERT DOUGHERTY
Souderton,PA
Summary
Results-driven Used Car Manager experienced in exceeding sales targets and building long-term customer relationships. Achieved revenue growth and enhanced customer satisfaction through strategic inventory management and market analysis. Focused on leveraging financial acumen and negotiation skills to drive profitability and streamline operations.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Used Car Director
Chapman Ford Chrysler Jeep
Horsham, PA
07.2024 - Current
- Developed pricing strategies to maximize profitability and ensure competitive market positioning.
- Streamlined vehicle reconditioning processes, reducing turnaround time and improving quality standards.
- Led used car inventory management, optimizing stock levels and minimizing aging vehicles.
- Mentored sales team on effective customer engagement techniques, enhancing overall sales performance.
- Optimized trade-in evaluation procedures to maximize value for both dealership and customers, improving customer retention rates.
Finance Manager
ONIEL NISSAN
Warminster, PA
07.2022 - 07.2024
- Collaborated with sales team to create tailored financing solutions for diverse customer needs.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Finance Manager
Ciocca Hyundai
Quakertown, PA
03.2020 - 07.2022
- Oversaw finance operations, ensuring compliance with regulations and company policies.
- Developed financing strategies to optimize vehicle sales and enhance customer satisfaction.
- Analyzed financial data to identify trends and improve profitability across dealership segments.
- Streamlined loan processing procedures, reducing turnaround time for approvals significantly.
New Car Manager
Conicelli Autoplex
2016 - 01.2020
- - Led sales team to achieve top performance @ Hyundai dealership
- - Promoted to new car manager within 1 year @ Toyota dealership, demonstrating rapid advancement
- - Managed team of 12 salespeople at #1 volume dealership in PA, driving consistent sales results
Automotive Sales Professional + Finance Manager
Montgomeryville Nissan
2011 - 2016
- Sales:
- - Developed and maintained repeat client base to foster long-term relationships
- - Learned new products and technologies during vehicle development
- - Identified problems and implemented solutions swiftly to ensure positive outcomes in individualized deals
- Finance Manager:
- - Processed insurance sales transactions
- - Managed submission, approval, and signing of contracts to facilitate financing processes
- - Credit assessment
- Managed over 50 customer calls daily
Education
High School Diploma -
MIDDLE TWP HIGHSCHOOL
Cape May, NJ06-2000
Skills
- Client retention
- Auto inventory monitoring
- Negotiation
- Sales negotiation
- Sales marketing
- Pricing strategy
- Client acquisition retention
- Promotions planning
- Inventory management
- Customer engagement
- Sales forecasting
Certification
- Ethos Group Las Colinas TX FNI Training
Timeline
Used Car Director
Chapman Ford Chrysler Jeep
07.2024 - Current
Finance Manager
ONIEL NISSAN
07.2022 - 07.2024
Finance Manager
Ciocca Hyundai
03.2020 - 07.2022
New Car Manager
Conicelli Autoplex
2016 - 01.2020
Automotive Sales Professional + Finance Manager
Montgomeryville Nissan
2011 - 2016
High School Diploma -
MIDDLE TWP HIGHSCHOOL
Personal Information
Title: Sales Professional