Robert Drechsel
Sicklerville,NJ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
United Rentals
04.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examine mechanic's work time logged and make sure all time is logged according to time worked.
- Assist direct supervisor in ensuring all tasks, duties, and function of service and shop related duties are being completed; and exceed company standards.
Shop Hand
Hillman's Bus Service
11.2018 - 04.2021
- Used hand trucks and forklifts to load, unload, and transport items.
- Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Assisted mechanics and owners by helping service and maintain buses and equipment.
- Cleaned and maintained building and shop bays.
- Responsible for cleaning buses and sanitizing each bus after each and every trip and transport.
Education
Bachelor of Science - Criminal Justice
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2022
Associate of Science - Criminology
Camden County College
Blackwood, NJ05.2020
Skills
- Handling Customer Complaints
- Project Requirements
- Billing Adjustments and Refunds
- Creative Solutions
- Providing Feedback
- Quality Inspections
- Providing excellent customer service
- Building excellent customer relations
Accomplishments
- Developed a new style excel spreadsheet to help track fuel more efficiently than previous style fuel tracking.
- Won multiple awards for excellent customer service and for working great with fellow employees.
Certification
- First Aid & CPR certified by American Heart Association.
- CDL Class B license with passenger and School bus endorsements; in addition with an active medical card.
Timeline
Service Advisor
United Rentals
04.2021 - Current
Shop Hand
Hillman's Bus Service
11.2018 - 04.2021
Bachelor of Science - Criminal Justice
Rutgers, The State University of New Jersey
Associate of Science - Criminology
Camden County College