Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Dunn

Service manager
Corpus Christi,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated service mgr. with 28 years of [customer service] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Customer-focused professional with successful 28-year career in [customer service] sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Service Manager

UniFirst
01.1995 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.

Education

No Degree - Emergency Care Attendance

Del Mar College
Corpus Christi, TX
02.1992

High School Diploma -

Roy Miller High School
Corpus Christi, TX
05.1981

Skills

  • Customer Service Management
  • Conflict Resolution
  • Workplace Safety
  • Customer Service
  • New Employee Hiring
  • Strategic Business Planning
  • Policy and Procedure Enforcement
  • Work Planning and Prioritization
  • Employee Training and Development
  • Cost Reduction Strategies

Timeline

Service Manager

UniFirst
01.1995 - Current

No Degree - Emergency Care Attendance

Del Mar College

High School Diploma -

Roy Miller High School
Robert DunnService manager