Open To Work
ROBERT GALLANT
Beverly,MA
Work Preference
Summary
Dynamic grocery manager with a proven track record at Market Basket, driving sales to over $1.2M weekly. Expert in budget forecasting and inventory management, I excel in optimizing operations and enhancing team performance. My strong client relations skills foster a culture of excellence, ensuring customer satisfaction and profitability. Proficient installer offering several years of experience focused on customer satisfaction. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing and repairing issues and installing new systems.
Overview
25
25
years of professional experience
Work History
Installer
Old Port Collective
Naples, Maine
01.2020 - Current
- Kept records of parts and equipment used in projects to update inventory.
- Communicated with distributors to acquire necessary equipment for projects.
- Collaborated with team members to ensure project timelines were met.
- Operated hand and power tools safely and efficiently on job sites.
- Followed detailed blueprints and specifications for accurate installations.
- Assisted in training new installers on safety protocols and procedures.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
GROCERY MANAGER
Market Basket
Boston, USA
01.2001 - Current
- Promoted to oversee, lead, and direct all aspects of operations management based on a solid reputation of meeting and surpassing operational goals and objectives.
- Manage operations for the second-highest volume location in a 70-store retail supermarket chain consisting of staff leadership, budget planning, employee scheduling, labor management, operational efficiency, inventory management, and profitability.
- Build and cultivate strong networks with management colleagues to drive business and operational growth.
- In the last ten years, led the store to double profits without additional expenses; drove sales to $1.2M+ weekly.
- Mentor, lead, develop, and manage a multifaceted retail store team of 300+ direct and indirect reports.
- Maximize team efficiency and effectiveness through aggressive coaching and training initiatives.
- Reorganized the grocery department by moving individuals around to fit their abilities better.
- Established and implemented processes and improved the configuration of the backroom to more streamline product warehousing and unloading.
- Modified the frequency, times, and days of several deliveries, which included adding and subtracting some deliveries to improve product delivery schedules.
- Champion successful strategies to lead, manage, and improve aspects of retail store operations, including sales; customer service; profit and loss; merchandising; inventory control; and loss prevention.
- Exhibit strong organizational and prioritization acumen; organize, plan, and oversee store remodeling and re-set campaigns, including for new store locations.
- Plan, orchestrate, and spearhead ordering duties of product inventory, including coordinating with vendors.
- Provided leadership and supervision over all aspects of the receiving dock operations - from transporting products, to arrival at the store to the retail location, and then stocking sales floor.
- Managed daily operations to ensure smooth store functionality.
- Supervised and trained staff on customer service best practices.
- Oversaw inventory management and stock replenishment procedures.
- Coordinated product displays to enhance shopping experience.
- Analyzed sales trends to optimize product placement and promotions.
- Communicated with suppliers for timely delivery of merchandise.
- Resolved customer inquiries and complaints efficiently and professionally.
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Monitored inventory levels and stock shelves with new merchandise.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Oversaw daily operations of the store including opening and closing procedures.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Ordered supplies as needed while staying within budget parameters.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Conducted weekly meetings with staff members to discuss performance goals.
- Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Technical Support/Database Conversion Coordinator
Paperpath
Boston, USA
Technical Support Assistant
Network Support Technologies
Burlington, USA
Education
Certificate - web and graphic design
North Shore Community College
Certificates - Unix, HTML and Novell network administration
Salem State College
Certificate - designing a network services infrastructure
Institute for Corporate Training and Technology
Certificate - Unix administration
Boston University
Certificate - Solaris 8 system administration
Sun Microsystems
Certificate - Oracle 9i SQL
Oracle
Skills
- Store Operations Management
- Complex Project Management
- Budget Forecasting
- Retail Merchandizing
- Inventory/Stock Management
- Data Management
- Supplier/Material Identification
- Profit & Loss (P&L) Management
- Problem Visualization
- Pricing Terms/Negotiations
- Loss Prevention Planning/Execution
- Client Relations/Support
Timeline
Installer
Old Port Collective
01.2020 - Current
GROCERY MANAGER
Market Basket
01.2001 - Current
Technical Support/Database Conversion Coordinator
Paperpath
Technical Support Assistant
Network Support Technologies
Certificate - web and graphic design
North Shore Community College
Certificates - Unix, HTML and Novell network administration
Salem State College
Certificate - designing a network services infrastructure
Institute for Corporate Training and Technology
Certificate - Unix administration
Boston University
Certificate - Solaris 8 system administration
Sun Microsystems
Certificate - Oracle 9i SQL
Oracle