Robert Governale
Long Island ,NY
Summary
Dynamic Service Supervisor with a proven track record at CINTAS, excelling in complaint handling and task delegation. Enhanced operational efficiency through streamlined processes and effective training. Adept in Microsoft Excel, I fostered a culture of service excellence, driving team performance and customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Supervisor
CINTAS, Professional Uniform and Facility Services
09.2022 - Current
- Supervised daily operations to ensure service excellence and compliance with safety standards.
- Trained and mentored team members on uniform delivery processes and customer service protocols.
- Streamlined workflow processes, enhancing efficiency in order fulfillment and inventory management.
- Analyzed service metrics to identify areas for improvement and implemented corrective actions.
Server
Olympic Diner
01.2020 - 07.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, demonstrating strong organizational skills in a fast-paced environment.
- Trained new staff on menu knowledge and service protocols to maintain high performance standards.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
Education
Deer Park High School
Deer Park, NYSkills
- Complaint handling
- Service order flow
- Task delegation
- Sales support
- Microsoft Excel
- Microsoft Teams
Accomplishments
- 2023 Service rookie of the year
- 2023 Peak performer of the year
- 2025 Team of the year
- 2025 Q3 Summit winner(Top 25/700 in group)
Certification
- Meticulous Hiring
- Supervisor Effectiveness
- Smith system driving instructor
- Effective Presentation skills
Timeline
Service Supervisor
CINTAS, Professional Uniform and Facility Services
09.2022 - Current
Server
Olympic Diner
01.2020 - 07.2022
Deer Park High School
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