Seasoned Product Specialist and Customer Account Manager bringing 9 years' experience in account operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Hi, I’m
Robert Horton
Smyrna,US
Summary
Overview
8
years of professional experience
Work History
Rippling
Senior Lead Payroll Specialist
12.2021 - Current
Job overview
- Performed calculations in overtime, vacation and sick hours to provide accurate data to the payroll processing database for customers
- Provide payroll knowledge to the software program.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Lead other payroll specialist in Office Hours and Training sessions
Rippling
Payroll Support Specialist
02.2021 - 12.2021
Job overview
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to payroll questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Adp- Automated Data Processing
Customer Account Manager
02.2017 - 02.2021
Job overview
- Responded to client and prospect needs
- Successfully managed 60 accounts simultaneously to increase the company's revenue by 15%
- Planned client relationship cultivation events to promote growth, which increased clientele
- Gained a thorough understanding of customer businesses and how they relate to company goals
- Help customers with their general problems
- Provide support and assistance to customers who have problems with the service
- Worked closely with end users via phone, email, live chat, and web teleconference to provide solutions to operations issues for ADP software.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Forward Freight LLC
Logistics Coordinator
01.2015 - 02.2017
Job overview
- Established long-term customer relationships through prompt and courteous service
- Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed
- Collaborated with the accounting department to ensure accurate account invoicing
- Scheduled daily and weekly routes and planned and supervised shipments from production to end-users.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
Education
Bethune-Cookman University
Bachelor of Arts from Mass Communications
05.2012
University Overview
- Full Ride Scholarship for Track and Field
- Dean List 2008 - 2012,
- GPA: 3.7
- NCAA Academics All American 2009 - 2012
- MEAC Athlete of the Year 2012 Mentor of Big Brother Big Sister Program in Daytona Beach
Skills
- Zendesk
- Salesforce
- Slack
- Leadership skills
- Problem-solving skills
- Strategic thinker
- Computer-savvy
- Adobe Software
- Database management
- Payroll Processing
- Training and Development
- Customer Account Management
Accomplishments
Accomplishments
- Promoted to be a Senior Lead Payroll Specialist.
- Consistently received positive performance reviews.
- Supervised a team of 5 staff members.
- Strong Negotiation skills
- 2015 Sales/Negotiator of the year
Languages
English
Native or Bilingual
Timeline
Senior Lead Payroll Specialist
Rippling
12.2021 - Current
Payroll Support Specialist
Rippling
02.2021 - 12.2021
Customer Account Manager
Adp- Automated Data Processing
02.2017 - 02.2021
Logistics Coordinator
Forward Freight LLC
01.2015 - 02.2017
Bethune-Cookman University
Bachelor of Arts from Mass Communications
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