Robert Ivey
Winslow,ME
Summary
Driven automotive professional with a proven track record at Ace Tire & Service, excelling in customer service and vehicle assessment. Leveraged technical knowledge and a strong work ethic to exceed monthly sales targets, achieving high customer satisfaction. Skilled in multitasking and organization, adept at resolving complex customer complaints efficiently. Hardworking employee pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem solving abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Ace Tire & Service
4 Drummond Ave Waterville Me. 04901
11.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Automotive Technician
Arbos Towing And Repair
Waterville, ME
01.2012 - 11.2021
- Performed Maine state inspections. Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Automotive Technician
Midas Auto Service
Waterville, ME
01.2011 - 01.2012
- Performed Maine state inspections. Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Education
High School Diploma -
Winslow High School
Winslow, ME06.1993
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Technical knowledge
- Team player mentality
- Handling Customer Complaints
- Complaint resolution
- Quality Inspection
Certification
- Maine State inspection license currently have classes A,C,D,T. I have had my state inspection license for 20 plus years.
Timeline
Automotive Service Advisor
Ace Tire & Service
11.2021 - Current
Automotive Technician
Arbos Towing And Repair
01.2012 - 11.2021
Automotive Technician
Midas Auto Service
01.2011 - 01.2012
High School Diploma -
Winslow High School