Maria Escamilla
Northbrook,United States
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Accutax
Wheeling, IL
01.2021 - 05.2022
- Executed record filing system to improve document organization and management.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments.
- Responded up to 50 inquiries from callers and via email seeking information.
Accounts Receivable and Payable Specialist
CMI Packaging
Wheeling, IL
10.2021 - 01.2022
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Tracked and processed approximately 40 invoices per day.
Customer Service Specialist
Signode
Glenview, IL
08.2021 - 12.2021
- Accurately managed over 50 orders daily.
- Worked closely with vendors to expedite orders
- Ensured all policy processes are followed and necessary documents are verified and kept on file as needed
- Worked with internal supply chain departments to keep customers updated as to their order status if changes occur, in pro-active manner
- Maintained system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code
- Completed all product returns or invoice adjustments in timely manner
- Investigated price differences
- Maintained daily contact with Sales Representatives regarding price inquires, discrepancies on customer s purchase orders and update on customer order status
- Understood resources within business to be effective problem solver
Administrative Assistant
The Josselyn Center
Northlake, IL
02.2020 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated customer service, patient scheduling and billing.
- Called patients to confirm scheduled appointments day in advance.
- Communicated with patients regarding payments on outstanding accounts.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled over 50 patient appointments daily and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Arts - Business Administration
Trinity International University
Deerfield, IL05.2018
Associate of Science - Human Services
William Rainey Harper College
Palatine, IL12.2015
Skills
- Office Equipment Operation
- Document and File Management
- Microsoft Office
- Strong Organizational Skills
- Judgment and Decision-Making
- Multitasking and Time Management
- Tax Software
- Multi-Line Telephone Systems
- Microsoft Excel
- Data Entry Documentation
- Back Office Operations
- Invoice Processing
- Problem-Solving
Timeline
Accounts Receivable and Payable Specialist
CMI Packaging
10.2021 - 01.2022
Customer Service Specialist
Signode
08.2021 - 12.2021
Administrative Assistant
Accutax
01.2021 - 05.2022
Administrative Assistant
The Josselyn Center
02.2020 - 03.2020
Bachelor of Arts - Business Administration
Trinity International University
Associate of Science - Human Services
William Rainey Harper College