Robert Jimenez
Deming
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Sonics Drive In
Deming
01.2021 - 07.2025
- Conducted quality control checks to ensure food safety and presentation standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Drive-Thru Cashier
Wendys Fast Food
Deming
06.2020 - 01.2021
- Handled cash and credit card transactions with attention to detail.
- Maintained cleanliness and organization of the drive-thru area during shifts.
- Assisted customers with menu selections and special requests promptly.
- Managed multiple orders simultaneously while maintaining speed of service.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Helped keep business clean during downtime by washing and disinfecting kitchen areas.
Drive-Thru Cashier
Burger King
Deming
11.2019 - 06.2020
- Processed customer orders efficiently and accurately at the drive-thru window.
- Handled cash and credit card transactions with attention to detail.
- Maintained cleanliness and organization of the drive-thru area during shifts.
- Assisted customers in lobby with order processing.
- Managed multiple orders simultaneously while maintaining speed of service.
- Adhered to food safety standards and guidelines consistently during service.
- Resolved customer inquiries or issues quickly to enhance their experience.
- Maintained lobby in pristine condition to uphold customer sanitation standards
Education
GED -
Deming High School
1300 Iron StSkills
- Team leadership
- Effective communication
- Customer service excellence
- Financial management
- Dependability
- Safety compliance
Certification
I have my NM FoodHandlers certificate. Certificate #0094695, and it was issued to me on 8/9/2023.
Languages
English
Full Professional
Timeline
Manager
Sonics Drive In
01.2021 - 07.2025
Drive-Thru Cashier
Wendys Fast Food
06.2020 - 01.2021
Drive-Thru Cashier
Burger King
11.2019 - 06.2020
GED -
Deming High School
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