Robert Johnson
Azle,TX
Summary
Dynamic Restaurant General Manager with a proven track record at Pizza Hut, excelling in operations management and customer engagement. Achieved significant reductions in employee turnover through effective staff training and a positive work environment. Skilled in inventory control and health code compliance, ensuring exceptional service and food safety standards.
Overview
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
Education
Springtown High School
Springtown, TX06.2007
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Pre-shift walk-through
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Facility maintenance
- Scheduling coordination
- Food preparation
- Sanitation standards
- Allergy awareness
- POS system
- Guest experience oversight
- Service standards
- Staff management
- Team management
- Inventory control and record keeping
- Food service background
- Supervisory skills
Certification
ServSafe Certification
Timeline
Restaurant General Manager
Pizza Hut
Springtown High School