Robert Jose
Sharon,MA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to the team.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Massachusetts General Hospital
04.2019 - Current
- Supports New Patient Registration across seven disciplines and 11 satellite locations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Shoe Expeditor
Macy's
05.2016 - Current
- Learn Macy's systems and procedures to enhance selling efficiencies and complete support duties.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing sales floor and backroom.
- Unload and unpack shipments and prepare for sales floor.
- Examine merchandise and take accurate inventory to prevent inventory stock outs and reduce risks of loss.
- Collect damaged merchandise from designated areas and accurately complete required paperwork.
- Pull and prepare merchandise for shipment to customers and provide support for major sale events.
Department Lead - Shoes
Macy's - 34th Street
10.2013 - 05.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Managed department projects and quality assurance.
Cashier/Sales Associate
Century21 Department Store
04.2011 - 12.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Associate
Walmart
09.2002 - 11.2006
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Expertise in PhotoLab, Infants, Shoes and Front End services.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Communications
Massasoit Community College
Brockton, MABachelor of Arts - History
Hofstra University
Hempstead, NYSkills
- Pre-Admission Requests
- Appointment Scheduling
- Scheduling Diagnostic Procedures
- Customer Service
- HIPAA Compliance
- Problem-Solving
- Registration and Admissions
- Multitasking and Organization
- Call Screening
- Flexible Schedule
- Money Handling
- Team Collaboration
Accomplishments
Pilar of Excellence Award recipient 2022
Timeline
Patient Access Representative
Massachusetts General Hospital
04.2019 - Current
Shoe Expeditor
Macy's
05.2016 - Current
Department Lead - Shoes
Macy's - 34th Street
10.2013 - 05.2016
Cashier/Sales Associate
Century21 Department Store
04.2011 - 12.2011
Associate
Walmart
09.2002 - 11.2006
Associate of Arts - Communications
Massasoit Community College
Bachelor of Arts - History
Hofstra University