Summary
Overview
Work History
Education
Skills
Timeline
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Robert Kaplan

Telecommunications Technician
Holtsville,NY

Summary

Accomplished Senior Field Service Technician with a proven track record at Optimum, specializing in the installation and repair of Coax and telecommunications equipment. Expert in troubleshooting, customer support, and cross-functional collaboration, significantly enhancing system efficiency and client satisfaction. Skilled in running Cat 5/6E cabling and installing phone systems and internet service. Provided top-tier customer service.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work History

Senior Field Service Technician

Optimum
06.2012 - Current
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Operated hand tools and power equipment according to company safety procedures.
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Bucket Truck Certified
  • Help build footprint for Fiber in construction department

Senior Field Technician

Tele-Verse
01.2007 - 11.2011
  • Calibrated new and existing equipment for optimal performance.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Installed Voice and Data cabling, PBX and Hosted Phones, Switches and racks.
  • Installed Video Cameras, Overhead Paging equipment, door phones and card reader access

Education

Associate of Arts - IT

Briarcliff College
Patchogue, NY
09.2003 - 03.2005

Skills

Timeline

Senior Field Service Technician

Optimum
06.2012 - Current

Senior Field Technician

Tele-Verse
01.2007 - 11.2011

Associate of Arts - IT

Briarcliff College
09.2003 - 03.2005

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Robert KaplanTelecommunications Technician