Robert Kolie
Springfield,MO
Summary
Proven leader in customer service and workflow management, I excelled at Tong's Thai Restaurant by enhancing front-end efficiency and cashier performance. Skilled in cash register operation and adept at problem-solving, my approach significantly improved customer satisfaction. My expertise also includes training and mentoring staff, driving sales through effective coaching, and ensuring operational excellence.
Overview
26
26
years of professional experience
Work History
Front End Supervisor
Tong's Thai Restaurant
07.2013 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Bartender
Mirage Hotel
09.1998 - 06.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Accounting And Hospitality Management
Missouri State University
Springfield, MO01.1991
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Listening Skills
- Training and mentoring
- Sales Coaching
Timeline
Front End Supervisor
Tong's Thai Restaurant
07.2013 - Current
Bartender
Mirage Hotel
09.1998 - 06.2013
Bachelor of Science - Accounting And Hospitality Management
Missouri State University
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