Robert Kunz
Sioux Falls,South Dakota
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Wells Fargo
12.2002 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Collections Representative
The Credit Store
06.1999 - 12.2002
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
Education
Bachelor of Science - History
Black Hills State University
Spearfish, SDSkills
- Retail Sales Customer Service
- Sales Expertise
- Active Listening
summary
I am enthused to help customers with all of their needs by using active listening skills, researching answers for their questions using multiple systems, and building long term customer relationships.
Timeline
Customer Service Representative
Wells Fargo
12.2002 - Current
Collections Representative
The Credit Store
06.1999 - 12.2002
Bachelor of Science - History
Black Hills State University
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