ROBERT L. CRUZ FRET
Rochester,NY
Summary
Adaptable professional with expertise in education, logistics, and customer service. Skilled in managing classroom environments, supporting bilingual learners, and optimizing operational processes, consistently contributing to organizational goals and student success.
Overview
15
15
years of professional experience
Work History
Paraprofessional & Bilingual Substitute Teacher
TES Staffing / Eugenio María de Hostos Charter School
03.2026 - Current
- Support 1st-grade students in a Dual Language Program through small-group instruction, interventions, learning centers, and classroom support.
- Collaborate with teachers and staff to promote student achievement and positive behavior.
- Communicate with families regarding student progress and classroom activities.
- Provide substitute coverage across multiple grade levels while maintaining continuity of instruction.
- Support bilingual learners and manage groups of 20-50 students in structured learning environments.
Driver
Uber
2021 - Current
- Safely transported passengers while ensuring exceptional customer service and safety standards.
- Coordinated daily routes using navigation technology to enhance efficiency and punctuality.
- Resolved customer concerns professionally while adapting to changing traffic and weather conditions.
- Demonstrated reliability and sound judgment while transporting diverse populations across urban and rural areas.
- Managed scheduling and customer interactions independently in a fast-paced environment.
- Maintained accurate digital trip records and transaction documentation in compliance with platform policies.
- Optimized operational decisions to improve overall passenger experience during rides.
Program Onboarding Specialist
Wipro - UnitedHealthcare
2021 - 2021
- Conducted eligibility screenings and onboarding for low-income assistance programs.
- Verified documentation, performed research and data entry, maintained confidential records, and resolved discrepancies.
Customer Service Representative → Team Leader (Bilingual Department)
LinkActiv - Triple S
2019 - 2021
- Promoted to Team Leader within the bilingual department.
- Trained, onboarded, and mentored new employees through coaching and shadowing.
- Supported provider services and billing operations.
- Managed HIPAA-protected information and documentation quality standards.
Education
Bachelor's Degree - Animal Science
University of Puerto Rico
Mayagüez06-2018
Skills
- Administrative operations and office management
- Records management
- Client relations
- Safety compliance
- Scheduling and coordination
- Team collaboration
- Microsoft Office and Google Workspace
- Laboratory and field experience
- Logistics management
- Classroom management
- Educational support
- Bilingual communication
- Student assessment
- Data entry accuracy
- Time management
- Classroom technology
- Multicultural awareness
- Study skills coaching
- Disability awareness
- Classroom organization
- Support for students with special needs
- Skill-building support
- Math intervention strategies
- Literacy support
- Student health and safety
Certifications Training
- Leadership Program - Impacto Vital, 01/01/19
- Volunteer - Animal Medical Hospital & ViDAS Spayathon, 01/01/18 - 12/31/19
- Internship - Horse and Pony's Inc., 01/01/17
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Paraprofessional & Bilingual Substitute Teacher
TES Staffing / Eugenio María de Hostos Charter School
03.2026 - Current
Driver
Uber
2021 - Current
Program Onboarding Specialist
Wipro - UnitedHealthcare
2021 - 2021
Customer Service Representative → Team Leader (Bilingual Department)
LinkActiv - Triple S
2019 - 2021
Bachelor's Degree - Animal Science
University of Puerto Rico