Robert Lakin
Freeport
Summary
Results-driven General Manager with expertise in budget management, customer service excellence, and team building. Proven ability to enhance operations and resolve customer complaints efficiently, driving overall business success.
Overview
25
25
years of professional experience
3
3
Certifications
Work History
General Manager
Walmart
Effingham
06.1996 - 01.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
Skills
- Budget management
- Customer service excellence
- Team collaboration
- Employee development
- Inventory oversight
- Operations leadership
Certification
Food and Sanitation License Illinois
Timeline
General Manager
Walmart
06.1996 - 01.2021