Robert Lammerhirt
Inverness
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over six and a half years of related experience.
Overview
23
23
years of professional experience
Work History
Unit Secretay
Lake Endoscopy Center
11.2021 - 10.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Schedule office visits and procedures
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
Scope Technician / Back up Unit Secretary
Lake Endoscopy Center
10.2017 - 11.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Clean and process GI scopes
- Set up clean scopes for next procedure
- Remove used scopes and return to scope room for cleaning and processing
- Clean and process other medical devices
- Keep records for scopes, processors, filters and other medical devices
- Cross trained to back up the Unit Secretary
Cart Attendant
The Preserve at Tara
03.2002 - 04.2017
- Stage golf carts at staging area
- Wait at bag drop for incoming customers
- Load golf bags on carts for days play
- Direct customers to club house, first tee and practice area
- Maintain tee sheet for accuracy
- Clean carts for next round play
- Clearing driving range
- Set up and direct customers for tournaments
Education
High School Diploma -
Bayshore High School
Bradenton, FL06-1991
Skills
- Strong Organization
- Customer Service
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenan
- Clinical Support
- Professional telephone etiquette
- Detail-oriented approach
- Follow-up appointment scheduling
- Data Entry
Timeline
Unit Secretay
Lake Endoscopy Center
11.2021 - 10.2024
Scope Technician / Back up Unit Secretary
Lake Endoscopy Center
10.2017 - 11.2021
Cart Attendant
The Preserve at Tara
03.2002 - 04.2017
High School Diploma -
Bayshore High School
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