Robert Lamons
Gainesville,FL
Summary
Accomplished Cashier Team Lead at Smoothie King, adept in customer service and team leadership, enhanced store operations through meticulous cash handling and fostering strong customer relationships. Demonstrated flexibility and reliability, significantly contributing to team development and customer satisfaction. Expert in store opening and closing, showcasing a commitment to excellence and operational efficiency.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Smoothie King
2022.06 - 2024.08
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Cashier
Burger King
2020.05 - 2022.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Janitorial Worker
Simply Elegant Cleaning LLC
2018.06 - 2021.09
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06.2020
Skills
Customer Service
Timeline
Cashier Team Lead
Smoothie King
2022.06 - 2024.08
Cashier
Burger King
2020.05 - 2022.07
Janitorial Worker
Simply Elegant Cleaning LLC
2018.06 - 2021.09
High School Diploma -
Gainesville High School
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