Robert Llobrera
Santa Clara,CA
Summary
LEADERSHIP Accomplished, results-oriented military veteran with twelve years of progressive Leadership experience. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
14
14
years of professional experience
Work History
Counter Manager
Nordstrom
06.2023 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with team members to improve overall store performance and achieve targets.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Established open lines of communication between counter staff and management to facilitate smooth operations.
Test Technician
NVIDIA
09.2022 - Current
- Provided recommendations for improvements in assembly or testing procedures.
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Collaborated with production department to resolve technical problems.
- Communicated product failures and testing problems with quality control department.
- Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
- Performed mechanical troubleshooting to identify reliability issues with material.
- Installed laboratory equipment and instrumentation for tests, research and process control.
- Located and investigated production concerns and helped management implement corrective actions.
Squad Leader
US Army National Guard
02.2016 - 02.2023
- Improved squad communication by implementing new strategies and protocols in daily operations.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Planned, scheduled and delegated daily work to team of employees.
- Developed corrective action plans and prevention strategies to improve product reliability.
Access Control Specialist
Tesla Inc.
10.2018 - 04.2019
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Offered every employee, visitor, and customer courteous and professional support
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies, and regulations
- Maintained composure and professionalism while screening visitors during high volume periods
- Managed over 50 customer calls and over 50 customer emails per day.
Instructor
US Army
08.2010 - 02.2016
- Provided clear, informative lectures on Military Doctrine to classes of 200 students
- Developed guides and course materials focused on reinforcing lecture information and helping students learn
- Mentor and counseled students with social adjustment and academic problems
- Executed diagnostics, troubleshooting and evaluations on Bradley Fighting Vehicle and military sensitive equipments.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Education
Associate of Science - Motion Picture And Television
Academy of Art University
San Francisco, CA2023
Skills
- Customer service
- Technical support
- Complaint resolution
- Safety processes and procedures
- Motivated team player
- Listening skills
- New hire on-boarding
- Staff development plans
- Visitor tracking
- CCTV Surveillance
- Access Control
- Personnel screening
Timeline
Counter Manager
Nordstrom
06.2023 - Current
Test Technician
NVIDIA
09.2022 - Current
Access Control Specialist
Tesla Inc.
10.2018 - 04.2019
Squad Leader
US Army National Guard
02.2016 - 02.2023
Instructor
US Army
08.2010 - 02.2016
Associate of Science - Motion Picture And Television
Academy of Art University
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