Robert LoMonaco
Lake Oswego,OR
Summary
To provide excellent retail and management services in all areas of sales, merchandising, operations, and customer service relations.
Overview
49
49
years of professional experience
Work History
Store Manager
Fred Meyer Jewelers
10.2020 - 04.2026
- Diamond Certified by Diamond Council of America (DCA).
- Directed daily operations to enhance customer satisfaction and drive sales across all departments.
- Led team training initiatives to cultivate a culture of exceptional service and product knowledge.
- Coordinated inventory management processes, optimizing stock levels to meet customer demand effectively.
- Implemented special events that attracted local customers, enhancing community ties and boosting revenue streams.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Softside Supervisor
Bed Bath & Beyond
01.2018 - 01.2020
- Responsible in the management team for customer service, sales, Inventory control, merchandising, store set ups, college events.
Fine Jewelry Manager/Home Manager
JCPenney
01.2014 - 01.2018
- Responsible for Customer Service, Sales, Special Events, Merchandising, Manager for all other departments as Leader On Duty, Customer Issues, Open/Closed Store.
- Transfer
Lead Expert for Management Team
JCPenney, Home Store
01.2012 - 01.2014
- Manager of the Home Store.
- Responsible for assisting in the management of inventory, merchandising, operations, marketing and sales; training and management of personnel including motivation and guidance in exceeding individual monthly sales goals; customer service and relations; the practice of quality business ethics (security and theft prevention, unlawful purchasing transactions), acting liaison to corporate.
Fine Jewelry Sales Professional
JCPenney, The Jewelry Store
01.2010 - 01.2012
Assistant Men’s Department Manager/Sales Professional
Ralph Lauren
01.2005 - 01.2009
Main Floor Jewelry Sales Associate/ Hermes Machine Engraving Artist
Fortunoff
01.2003 - 01.2004
Store Manager/Sales Associate
Conquete
01.2000 - 01.2001
Professional Opera Singer
01.1977 - 01.2000
Sales Associate
Tiffany & Co., Silver/Jewelry Department
01.1996 - 01.1998
Assistant Store Manager/Sales Associate
The Loft
01.1993 - 01.1996
Assistant Department Manager/Sales/Head Cashier
Sam Ash Music, Sheet Music Department
01.1990 - 01.1992
American Guild of Musical Artists
01.1983 - 01.1985
Education
High School Diploma - Vocal Artist
01.2000
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Academy of Vocal Arts
01.1982
DCA Diamond Certified - Diamond Certified
Diamond Council Of America
Portland, OR08.2025
Skills
- Staff management
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Inventory management
Accomplishments
- 30 years of retail experience
- Consistently surpass monthly sales quotas: Exceeded $750,000 in sales for Ralph Lauren within the first year of employment and monthly sales quotas by up to 30%
- Superior customer relations skills
- Manage a diversity of tasks and responsibilities under pressure
- Self-motivated, flexible, and a team player
Timeline
Store Manager
Fred Meyer Jewelers
10.2020 - 04.2026
Softside Supervisor
Bed Bath & Beyond
01.2018 - 01.2020
Fine Jewelry Manager/Home Manager
JCPenney
01.2014 - 01.2018
Lead Expert for Management Team
JCPenney, Home Store
01.2012 - 01.2014
Fine Jewelry Sales Professional
JCPenney, The Jewelry Store
01.2010 - 01.2012
Assistant Men’s Department Manager/Sales Professional
Ralph Lauren
01.2005 - 01.2009
Main Floor Jewelry Sales Associate/ Hermes Machine Engraving Artist
Fortunoff
01.2003 - 01.2004
Store Manager/Sales Associate
Conquete
01.2000 - 01.2001
Sales Associate
Tiffany & Co., Silver/Jewelry Department
01.1996 - 01.1998
Assistant Store Manager/Sales Associate
The Loft
01.1993 - 01.1996
Assistant Department Manager/Sales/Head Cashier
Sam Ash Music, Sheet Music Department
01.1990 - 01.1992
American Guild of Musical Artists
01.1983 - 01.1985
Professional Opera Singer
01.1977 - 01.2000
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Academy of Vocal Arts
High School Diploma - Vocal Artist
DCA Diamond Certified - Diamond Certified
Diamond Council Of America