Robert MacKeznie
Boulder
Summary
I have worked as a student, host, server, and brother, developing skills in dedication and perseverance. For four years, I balanced being a student-worker while also engaging in extracurricular activities alongside school and work. My experience as a host and server over the last four years has provided me with a customer-focused environment, where I streamlined operations and enhanced guest satisfaction. I have consistently gone above and beyond my role in the restaurant to create a memorable dining experience for customers. At Bonefish, I have been dedicated to fostering a positive atmosphere and collaborative team culture, encouraging connections with my coworkers. My academic journey led me to CU Boulder on a Scholarship and FAFSA, following a high school career marked by honors. I have always strived for academic excellence, which has been a driving force in shaping my path. Through challenges, I learned to embrace failure and maintain a positive mindset. School has been a significant motivator, fueling my ambition to attend Law School and pursue a legal career. My goal is to contribute meaningfully to both me and my community through law. To further connect with others, I joined a fraternity and took on the role of mental health chair, creating a safe space for my brothers. This role deepened my passion for helping others in any way possible. I supported my brothers through personal conversations and by connecting them to counseling and therapy resources for long-term mental health improvement.
Overview
7
7
years of professional experience
Work History
Server
Bonefish Grill Restaurants
Westminster, CO
08.2024 - Current
- Delivered exceptional customer service, fostering a welcoming atmosphere that increased guest satisfaction and loyalty through attentive service and effective communication.
- Streamlined order processing to enhance efficiency, by always helping everyone to boost overall service quality.
- Make strong connections with co-workers and managers, creating a comfortable environment. Benefitting my transition to a server heavily, and helping with understanding to my student/worker needs.
- Engaged with guests to build rapport, contributing to a positive restaurant culture and repeat customer visits. Fostering relationships with guests to boost customer loyalty, enabling me to incorporate more personalized service.
- Assist my managers with any task or problem in order to keep the restaurant operating smoothly and presenting myself as a reliable worker.
Host
Bonefish Grill Restaurants
Westminster, CO
07.2022 - Current
- Assign patrons to tables suitable for needs and restaurant section rotation.
- Cultivate positive guest relations by managing information and orchestrating speedy seating.
- Take reservations and to-go orders by phone, answer customer questions and inform of accurate wait times.
- Streamlined the seating process, reducing wait times and increasing table turnover, leading to improved customer satisfaction.
- Worked closely with kitchen and service staff to swiftly resolve customer concerns, ensuring a seamless dining experience for all patrons.
- Monitored guest flow patterns to optimize seating arrangements, achieving noticeable gains in efficiency during peak hours.
- Trained new team members in customer service best practices, promoting a supportive work environment and improving team cohesion.
Youth Leader
Archway Housing And Services
Arvada, CO
05.2019 - 09.2019
- Organized group activities and outings for youth and led weekly outside activities.
- Modeled appropriate interactions with youth individually and in groups by encouraging involvement in activities.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Engaged youth by following, implementing and assisting in creating lesson plans.
- Implemented group activity plan according to state licensing and organization guidelines.
- Fostered a positive environment for youth engagement, enhancing their participation in activities and building strong relationships.
Education
High School Diploma -
Golden High School
Golden, CO05-2023
Undergraduate - Philosophy and Political Science
University of Colorado Boulder
Boulder, CO05-2027
Skills
- Customer Engagement
- Adaptability
- Conflict Resolution
- Interpersonal Skills
- Emotional Intelligence
- Strategic Planning
Timeline
Server
Bonefish Grill Restaurants
08.2024 - Current
Host
Bonefish Grill Restaurants
07.2022 - Current
Youth Leader
Archway Housing And Services
05.2019 - 09.2019
Undergraduate - Philosophy and Political Science
University of Colorado Boulder
High School Diploma -
Golden High School