ROBERT MARTINEZ
APOLLO BEACH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Western Fence Supply
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Manager
Merchants Metals
03.1993 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
Education
GED -
South Dade Senior High
Homestead, FL05-1991
Skills
- Client Support
- Critical thinking
- Data entry
- Problem resolution
- Client relationship management
- Complaint handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Western Fence Supply
05.2024 - Current
Sales Manager
Merchants Metals
03.1993 - 05.2024
GED -
South Dade Senior High
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