Robert Marvin Jr.
Riverbank,FL
Summary
Dynamic leader with a proven track record in cinemas and theaters, enhancing operational efficiency and boosting profitability through innovative strategies. Skilled in Quality Management and fostering strong customer relationships, I excel in team training and development, driving results that surpass expectations. Passionate in guest service and hospitality.
Overview
16
16
years of professional experience
Work History
General Manager
LOOK Cinemas
07.2023 - Current
- Took over the mall location in Tampa in efforts to increase sales and productivity, as well as develop the staff and further enhance overall guest hospitality.
- Worked alongside the AD to closely monitor P&L and overall profitability of the business to increase revenue.
- Managed a team of over 60 employees and developed training methods to further improve staff efficiency.
General Manager
Regal Cinemas
04.2022 - 06.2023
- Worked directly alongside the RM to ensure high levels of productivity and efficiency of the staff and overall guest service and hospitality.
- Developed and implemented strategies to increase sales and revenue.
- Created movie and employee scheduling on a weekly basis to manage SPLH and labor tracking to improve profitability.
General Manager
Paragon Theaters
01.2021 - 03.2022
- Opened 2 new locations in Cary, NC, one being an FEC, which included 10 screens, 16 lane bowling, full scale 50 machine arcade, redemption center, 2 full bars, event space, and restaurant area. Oversaw all operations and development during renovations to include both grand openings.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
AMC Theaters
10.2018 - 03.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Bar Manager
Calavera Empanadas & Tequila
04.2017 - 09.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Enhanced team productivity through effective scheduling and task delegation.
Floor Manager
Galaxy Fun Park
09.2017 - 04.2018
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained day to day operations of all rides/attractions including maintenance and repair as well as safety standards for guests and employees alike.
Store Manager
Gamestop
10.2015 - 09.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Correctional Officer
NC State Prison
07.2013 - 01.2016
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Explosive Ordnance Disposal Technician/Radio Communications Specialist
US Army
01.2009 - 05.2013
- Protected lives and assets through diligent inspections of military installations for explosive threats.
- Contributed to research initiatives aimed at improving methods for detecting hidden explosives or concealed IEDs in various environments.
- Conducted vital training exercises for fellow EOD technicians, enhancing overall team competency in high-pressure situations.
- Maintained peak physical fitness and mental acuity through rigorous training programs, essential for success in high-stress EOD operations.
Education
Associate of Applied Science - Computer Development And Programming
Wake Technical Community College
Raleigh, NC06.2027
High School Diploma -
Needham Broughton High School
Raleigh, NC06.2007
Skills
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Training and Development
- Recruitment
- Cost Reductions
- Effective leader
- Organizational Development
- Operations Management
- Customer Relationship Management
Timeline
General Manager
LOOK Cinemas
07.2023 - Current
General Manager
Regal Cinemas
04.2022 - 06.2023
General Manager
Paragon Theaters
01.2021 - 03.2022
General Manager
AMC Theaters
10.2018 - 03.2021
Floor Manager
Galaxy Fun Park
09.2017 - 04.2018
Bar Manager
Calavera Empanadas & Tequila
04.2017 - 09.2019
Store Manager
Gamestop
10.2015 - 09.2017
Correctional Officer
NC State Prison
07.2013 - 01.2016
Explosive Ordnance Disposal Technician/Radio Communications Specialist
US Army
01.2009 - 05.2013
Associate of Applied Science - Computer Development And Programming
Wake Technical Community College
High School Diploma -
Needham Broughton High School
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