Robert McGuire
Willingboro,NJ
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager
Time After Time Watches
Moorestown, NJ
05.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
Problem Solver
Amazon Fulfillment Center
Burlington, NJ
12.2020 - 01.2023
- Identified and analyzed complex problems to develop effective solutions.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Documented processes related to problem resolution and created training materials for new staff members.
- Gathered information from customers to accurately diagnose system issues and ensure successful resolutions were achieved.
Home Improvement Specialist
Sears
Moorestown, NJ
01.2018 - 05.2018
- Installed plumbing fixtures, flooring, cabinets, countertops, appliances, lighting fixtures, and other items.
- Maintained accurate records of customer orders and project timelines.
- Created estimates for labor costs associated with home improvement projects.
- Demonstrated a variety of products including windows, doors, siding, roofing material.
- Adhered to company safety protocols at all times when operating machinery or working at heights.
Arcade Attendant
Recess Arcade
Burlington, NJ
10.2013 - 12.2017
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored game machines for malfunctions and reported them to management.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Processed payments from customers in exchange for gaming time or products purchased at the arcade.
Education
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06-2003
Skills
- Employee Training
- Revenue Generation
- Competitor Monitoring
- Project Management
- Operations Management
- Store operations oversight
- Shift Scheduling
- Staff Management
Languages
English
Full Professional
Timeline
Store Manager
Time After Time Watches
05.2023 - Current
Problem Solver
Amazon Fulfillment Center
12.2020 - 01.2023
Home Improvement Specialist
Sears
01.2018 - 05.2018
Arcade Attendant
Recess Arcade
10.2013 - 12.2017
High School Diploma -
Rancocas Valley Regional High School
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