Robert McNamara
Greer
Summary
3PL expert with over 20 years’ experience in the USA and Europe. Lead multiple successful start-ups where my teams quickly rose to rank first in the national network in customer audits. Very strong leadership and team development skills with a passion to achieve team growth and success.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
27
27
years of professional experience
Work History
Regional Manager
Pacorini Global Services (PGS USA), LLC
08.2022 - Current
- Company Overview: PGS is the largest provider of logistics services for the global coffee and cocoa market being certified by the main Futures Markets. The U.S division focuses on partnering with Fortune 500 roasters and major trade houses and has become a dominant player in the North American Market
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for [Number] locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Responsible for operations in South Carolina, Georgia, Louisiana and Texas
- Ensure operational goals are met and that staffing and costs are aligned with business volumes
- Cross training and proper planning/scheduling reduced labor costs by an average of $425,000 annually for both SC and GA sites individually
- Leverage a 'farm team' model to continuously grow future leaders at all levels, empowering employees with knowledge and by setting clear goals and expectations
- All leadership underneath me has grown into higher roles
- Train managers to understand KPI’s and operational efficiencies and how those align with P&L performance
- Create a fun, safe work environment and challenge all team to want to be the best
- Consistently have ranked #1 on all customer audits against competing 3PL’s nationwide
- Primary point of contact with key customer decision makers to address operational needs and resolve challenges and opportunities as they arise
- Fostering these relationships has allowed the opportunity to stand out against competition by often recommending proactive solutions as issues arise
- Create a culture of safety by engaging and training at all levels and ensure regulatory compliance and maintain certifications with all auditing bodies (FDA, USDA, OSHA, Organic, RFA)
- PGS is the largest provider of logistics services for the global coffee and cocoa market being certified by the main Futures Markets
- The U.S
- Division focuses on partnering with Fortune 500 roasters and major trade houses and has become a dominant player in the North American Market
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
11.2021 - 01.2023
- Started up and oversaw cross-docking operation for Fortune 500 client
- Set up for roaster to bring in coffee during pandemic backlogs at west coast ports
- Partnered with lumping company to handle a high volume (625,000 lbs manually received daily), labor intensive burlap bag throughput operation to service west coast needs
- Trained clerks to adhere to same quality standards and procedures as done in Pooler, GA location
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
07.2022 - 10.2022
- Ran a break bulk project to source coffee for Fortune 500 customer during pandemic
- Managed offloading of dedicated chartered break bulk vessel (9 million lbs of green coffee) in New Orleans, monitored stocks, damage, and consolidated inventory counts by quantity/quality
- Organized shipments from port warehouse to off site warehouse, set up warehouse receiving and layout by product ID, trained staff on WMS receiving, shipping, and quality procedures
- Assisted in physical sampling and shipping from every lot received to get approvals to ship from customer and traveled until project completion manage the process
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
09.2019 - 08.2022
- Promoted and relocated to South Carolina to run 2nd start up for 2 large roaster contracts in the area
- Started from the shell of a new 273,000 ft2 class A’ warehouse
- Managed set up of first and only of its kind green coffee debulking operation in the United States
- This operation, and later it’s sister operation in Pooler, GA, has revolutionized the way that containerized coffee is delivered from countries of origin to the USA by allowing importers to maximize product volumes in container, the way it is stored, and the way it is shipped to the roaster
- Managed project and was engaged as the only on site manager involved system trouble shooting with the new equipment
- Obtained a commercial pesticide operators license, and still actively hold one
- This allowed me to gain a deep hands on understanding of the specific challenges associated with green coffee predators, and am often called by customer QA managers to consult about solutions to the problems they are facing
- Worked with FIBC suppliers and pallet manufacturer’s to create very tailor made specs to fit a unique operation, and am now considered a subject matter expert in both areas
- Hired and trained all employees which came exclusively from the automotive industry to what now is deemed as the national gold standard for green coffee warehousing, consistently ranking #1 nationwide
- Proactively researched incoming damaged containerized cargo and presented reports to the customers before marine surveyors arrived
- This helped the customer win several cargo claims (not only at PGS) that shippers were trying to push back fault onto receiving warehouses
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
01.2020 - 02.2020
- Sole on-site manager responsible for start-up second Fortune 500 roasting contract in new 227,000 ft2 class A’ warehouse
- Warehouse doors were still being cut into the building and a make shift workstation and clerks desk were made on the floor from pallets as I trained temporary workers to manually lump burlap bags of coffee, trained clerks to use the WMS to ship and receive, and the quality team the food grade checks, quality and receiving processes
- Maintained oversite of facility operations while state of the art debulking system was being installed and trained employees to use and troubleshoot the system
- Re-engineered the quality lab which reported directly to me during this process for the majority of 2021 and eliminated 99% of sampling errors
- Created many new systems of checks and balances to improve inventory accuracy and reduce product damage
- This warehouse now ranks #1 amongst all competing 3PL’s audit by the customer nationwide
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
11.2014 - 09.2019
- Solely opened the first PGS green coffee warehouse Suffolk, VA, marking the beginning of the PGS green coffee warehousing footprint in the USA
- Converted the 150,000 ft2 warehouse to food grade by managing contract labor to complete transition
- Trained staff on WMS system, food grade processes including quality sampling, receiving and shipping, and managed a very tumultuous lumping operation of burlap coffee bags
- Consistently exceed customer KPI’s, resulting in additional business volume and new roaster business, increasing revenue by 30%
- Ranked #1 nationwide amongst all customer audited 3PL’s after 1 year in operation
- Expanded operations to handle other commodities (metals, lumber), utilizing yard space and pre-existing PGS hard commodity customer base to increase revenue
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
01.2017 - 12.2017
- Traveled to Canada to train new manager/supervisor for new global cocoa supplier operation
- Taught forklift operators how to handle and stack bags to prevent damage and how to use the WMS system, worked with bag throwers on proper bag handling and stacking techniques and the quality team on sampling procedures
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
01.2016 - 06.2016
- Traveled to TX to add 2 major accounts to WMS and manage the physical transfer of product to a new general cargo warehouse over a 6 month period
- Trained staff on WMS system and operational processes of how to track and trace 100% of product movements systematically
Plant Manager
Cloverleaf Cold Storage
08.2012 - 11.2014
- Managed 150,000 sq
- Ft
- Facility transition from holiday cooler business to a primary focus on blast freezing, exports and achieved USDA certification for imports
- Increased inventory turns, additional service revenues and introduced new revenue stream from creating specialization in a new market niche
- Hired a full 2nd shift and increased warehouse throughput by better utilization of equipment and dock space and managed operations to far exceed customer expectations (eliminated all detention charge issues and completed 90% of the loads well ahead of scheduled appointment times)
General Manager
Lomvardos Cold Stores SA
01.2000 - 08.2012
- Negotiated and secured €1.1 million of EU grant funding, 50% of project, to renovate facility to meet ISO, HACPP and environmental standards
- Renovation reflected long term business continuity in an extremely volatile economic climate
- Enabled business to work directly with new local/international clients and secure 100% of the contract with pre-existing Fortune 100 client
- Developed services catering to local needs of industry (LTL transport) and promotional packing services
- New business, cross-docking for multinational dairy company and seasonal promotional packaging for fortune 100 customer
Business Development Executive
CCM/TACK International
01.1998 - 12.2000
- Sold and marketed TACK International training programs throughout Greece and the Middle East
- Created, implemented, and accountable for the company’s annual business development plan
- Defined product strengths in pharmaceutical market
- Increased sales over 80% in Middle East region
- Opened new, profitable market in Greece
- Developed strong relationships with C-level decision makers throughout the Middle East and Europe
Education
Master of Business Administration -
Clarkson University
Potsdam, New YorkBachelor of Science - Economics
University of the State of New York
Potsdam, New YorkSkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Leadership
Affiliations
- European Council, Chairman, 01/01/09, 12/31/10
- Global Cold Chain Alliance, Board of Directors, 01/01/08, 12/31/11
- Greek Cold Storage and Logistics Association, President, 01/01/11, 12/31/12
Citizenship
United States of America
Languages
Greek
Full Professional
Timeline
Regional Manager
Pacorini Global Services (PGS USA), LLC
08.2022 - Current
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
07.2022 - 10.2022
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
11.2021 - 01.2023
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
01.2020 - 02.2020
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
09.2019 - 08.2022
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
01.2017 - 12.2017
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
01.2016 - 06.2016
Warehouse Manager
Pacorini Global Services (PGS USA), LLC
11.2014 - 09.2019
Plant Manager
Cloverleaf Cold Storage
08.2012 - 11.2014
General Manager
Lomvardos Cold Stores SA
01.2000 - 08.2012
Business Development Executive
CCM/TACK International
01.1998 - 12.2000
Bachelor of Science - Economics
University of the State of New York
Master of Business Administration -
Clarkson University
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