Open To Work
Robert Merton Jr
Middleburg,FL
Work Preference
Summary
Dynamic District Manager with a proven track record at Famous Automotive, excelling in strategic planning and team development. Enhanced customer satisfaction and operational efficiency through innovative training programs and process improvements. Skilled in multi-unit management, driving market growth while fostering a collaborative work environment that boosts employee morale and performance.
Overview
15
15
years of professional experience
Work History
District Manager
Famous Automotive
Jacksonville, FL
07.2018 - 03.2025
- Led multi-location teams to achieve operational excellence and enhance customer satisfaction.
- Implemented strategic initiatives to improve sales performance and drive market growth.
- Analyzed market trends to inform decision-making and optimize inventory management.
- Mentored district staff, fostering professional development and enhancing team productivity.
- Developed training programs that improved service quality and employee engagement across locations.
- Streamlined processes that reduced operational costs while maintaining service standards.
- Evaluated performance metrics, identifying areas for improvement and implementing corrective actions.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Collaborated with ownership to align district goals with overall business strategy.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Shop Owner
Sunshine Automotive
Jacksonville, FL
01.2016 - 06.2018
- Managed daily operations, ensuring exceptional customer service and efficient workflow.
- Developed and implemented marketing strategies to increase brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels to reduce costs and minimize waste.
- Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
- Led community engagement initiatives, strengthening local partnerships and promoting business within the community.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality, personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Prepared annual budgets and monitored financial objectives.
Store Manager
Tires Plus
Jacksonville, FL
02.2010 - 12.2015
- Oversaw daily store operations, ensuring exceptional customer service and satisfaction.
- Managed inventory levels, optimizing stock to meet customer demand and reduce waste.
- Trained and developed staff, enhancing team performance and service quality.
- Implemented sales strategies that increased overall store revenue and market presence.
- Led team meetings to communicate objectives, align on goals, and foster collaboration.
Education
Associate of Science - Business Administration And Management
FCCJ
Jacksonville, FLHigh School Diploma -
Fletcher High School
Neptune Bch FLNo Degree -
Stanton College Prep
Jacksonville, FLSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Goal setting and performance metrics
- Operations management
- Customer relations
- Team development
- Multi-unit management
- Operations improvements
- Leadership development
- Policies and procedures
- Business and operations analysis
Timeline
District Manager
Famous Automotive
07.2018 - 03.2025
Shop Owner
Sunshine Automotive
01.2016 - 06.2018
Store Manager
Tires Plus
02.2010 - 12.2015
Associate of Science - Business Administration And Management
FCCJ
High School Diploma -
Fletcher High School
No Degree -
Stanton College Prep