Summary
Overview
Work History
Education
Skills
Accomplishments
2024 STATS
Timeline
Generic

ROBERT RADA

Hudson

Summary

Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.

Overview

10
10
years of professional experience

Work History

SALES REPRESENTATIVE

Cantaloupe Inc
05.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

ACCOUNT REPRESENTATIVE

Waste Management
09.2021 - 05.2024
  • Develop and maintain relationships with existing customers by building rapport as a dependable Account Representative
  • Generates revenue growth by using consultative selling approach in the acquisition of new customers and retention of existing customers
  • Actively listen, and communicate with customers to solve escalated issues for customer service
  • “Sells and Saves, Secures, and Converts” by using sound negotiation practices when fielding all customer sales and cancellation requests to obtain customer contract commitment
  • (Remote)

CASE MANAGEMENT SPECIALIST

Washington County
01.2018 - 09.2021
  • Act as the primary liaison with clients and court system
  • Communicate clearly and professionally with clients in person over phone or written correspondence to complete court conditions
  • Build strong relationships and provide excellent customer service to connect clients with community resources
  • Use motivational interview training to guide customers to solutions/drive client success
  • Support clients through inpatient and outpatient treatment transitions

ASSISTANT PROBATION OFFICER

Dakota County Community Corrections Department
09.2016 - 08.2019
  • Support and lead the juvenile center’s quality programs
  • Facilitate cognitive learning groups with residents
  • Help and interact with clients using strong active listening skills
  • Support client’s specific case plans and de-escalate crisis situations

RESIDENTIAL SUPPORT WORKER

Rebound Inc
11.2015 - 09.2016
  • Supervise resident’s daily activities, including recreational activities in the community
  • Provide de-escalation and crisis support with strong communication skills
  • Collaborate with team to support resident case plan goals
  • Interact with residents to identify problem patterns or barriers

Education

B.A. - Criminal Justice

St. Cloud State University
St. Cloud, MN
05.2015

Skills

  • Salesforce CRM
  • Customer relations
  • Customer service
  • Sales presentations
  • Sales development
  • Communication
  • Product and service sales
  • Negotiation tactics
  • Objection handling
  • Cold calling

Accomplishments

  • 3x Deans list
  • St. Cloud State football – 4 years
  • 2x All NSIC Academic Team
  • 183% of quota in 2023 at WM

2024 STATS

  • Closed over $600,000 in hardware deals in first year with Cantaloupe
  • Closed $25,000 in monthly reoccurring revenue

Timeline

SALES REPRESENTATIVE

Cantaloupe Inc
05.2024 - Current

ACCOUNT REPRESENTATIVE

Waste Management
09.2021 - 05.2024

CASE MANAGEMENT SPECIALIST

Washington County
01.2018 - 09.2021

ASSISTANT PROBATION OFFICER

Dakota County Community Corrections Department
09.2016 - 08.2019

RESIDENTIAL SUPPORT WORKER

Rebound Inc
11.2015 - 09.2016

B.A. - Criminal Justice

St. Cloud State University

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