Robert Ridgeway

• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• 2020-R7 District 1- Rookie Of The Year Award, Gold New Sales, Bronze Active Accounts
• 2021-R7 District 1- Top Performer, Gold Active Accounts, Gold Fleet Sales, Bronze Rental Revenue, Gold New Sales
• 2022- R7 District 1- Top Performer, Gold Active Accounts, Gold Rental Revenue, Gold Fleet Sales, Gold New Sales

Turned the service department profitable with high customer service ratings across all GM, Jeep and Dodge Brands so the owner could sell it

• Increased customer satisfaction by providing personalized service and addressing concerns promptly.
• Streamlined service processes for improved efficiency and productivity within the department.
• Led a team of advisors to consistently achieve monthly performance targets and objectives.
• Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
• Created Process

• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

• Increased sales revenue by developing and implementing effective sales strategies for the district.
• Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
• Expanded market share with targeted account management and new business development initiatives.
• Increased $110,000,000 in sales from start date as DSM by showing true customer service
• Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Took a territory (that 6 people before me failed to create revenue) from $45,000 in yearly sales to $8,000,000 yearly sales within one year