Robert Robinson
Mogadore,OH
Summary
Dynamic leader with proven customer service and cash handling skills honed at Wendys Restaurant and Los Angeles Zoo. Excelled in building high-performing teams and enhancing customer satisfaction through effective conflict resolution and service delivery. Demonstrated ability to exceed performance targets by fostering a positive and reliable work environment.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Wendys Restaurant
03.2023 - 10.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Associate
Animal Crackers
01.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Manager of Reptile Department
Los Angeles Zoo And Botanical Gardens
03.2014 - 12.2020
- Improved marketing to attract new customers and promote business.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Copley Highschool
Akron, OH06-2004
Skills
- Positive attitude
- Punctual and reliable
- Customer service
- Cash handling
Timeline
Cashier Team Lead
Wendys Restaurant
03.2023 - 10.2024
Sales Associate
Animal Crackers
01.2021 - 02.2023
Manager of Reptile Department
Los Angeles Zoo And Botanical Gardens
03.2014 - 12.2020
High School Diploma -
Copley Highschool
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