Robert Russo
Portland,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
General Manager
Residence Inn Portland North
04.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Courtyard Portland North
07.2022 - Current
- Formulating strategies to drive guest experience and ensure guest satisfaction
- Monitoring hotel financials, forecasting and budgets
- Preparing payroll and managing labor to ensure peak efficiency
- Collaborating with food and beverage team to ensure guests have a positive dining experience
- Driving staff morale to create a positive work environment to retain employees and attract new talent
- Supporting and assisting the General Manager in every aspect of the hotel operation
Director of Housekeeping
Fairfield Inn/Courtyard Portland North
02.2021 - 09.2021
- Managing and training the housekeeping staff
- Acting as liaison between General Manager and staff
- Creating and costing weekly schedule for the department
- Maintaining brand standard in all guest rooms
- Hiring, interviews and promotion
Front Office Manager
Fairfield Inn Portland North
11.2018 - 07.2019
- Managing and training the Front Office staff
- Acting as liaison between General Manager and staff
- Scheduling and monitoring labor
- Providing exceptional guest service, and ensuring the staff does as well
- Ordering supplies
- Hiring, interviews and promotion
- Maintaining and auditing financial health of the hotel, ensuring proper procedures are being followed
- Corrective action up to and including terminations
Front Desk Agent/Supervisor
Residence Inn/Fairfield Inn, North
09.2016 - 11.2018
- Assisting guests with check in and check out
- Monitoring property management system
- Training new staff
- Assisting manager with administrative duties
- Providing outstanding guest service
Housekeeping Manager
Xanterra Parks And Resorts, Old Faithful
04.2013 - 09.2015
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 25-45 housekeepers.
Education
Xanterra
High School Diploma -
Bella Vista High School
Fair Oaks, CA2007
Skills
- Company Standards Enforcement
- Business Leadership
- Staff Management
- Budget Controls
- Strategic Planning Skill
- Customer Relationship Management
- Policy Development and Enforcement
- Profit and Loss Control
- Performance Monitoring and Evaluation
- Profit and Loss Accountability
- Staff Training
- Verbal and Written Communication
- Labor Cost Controls
- Employee Scheduling
Timeline
General Manager
Residence Inn Portland North
04.2023 - Current
Assistant General Manager
Courtyard Portland North
07.2022 - Current
Director of Housekeeping
Fairfield Inn/Courtyard Portland North
02.2021 - 09.2021
Front Office Manager
Fairfield Inn Portland North
11.2018 - 07.2019
Front Desk Agent/Supervisor
Residence Inn/Fairfield Inn, North
09.2016 - 11.2018
Housekeeping Manager
Xanterra Parks And Resorts, Old Faithful
04.2013 - 09.2015
Xanterra
High School Diploma -
Bella Vista High School
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