Robert Sanders
Chicago
Summary
Dedicated Senior Customer Service Representative motivated customer service satisfaction and contributed to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliably driven with strong time management and prioritization abilities.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Best Foot Forward Inc.
Chicago
11.2020 - 08.2025
- Billing and Customer Service for Medicaid recipients with Blue Cross Blue Shield, Meridian health, Ohio Buckeye and Aetna health.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
Customer Service Associate
Financial Credit Services
Chicago
08.2013 - 10.2020
- Delivered customer service and managed collections for HSBC card services, Capital One, and General Motors.
- Provided customer service and debt collection for Internal Revenue Service, ensuring compliance with regulations.
- Assisted customers with account inquiries and financial services information.
- Processed transactions accurately using company software and payment systems.
- Maintained customer records to ensure accurate and up-to-date information management.
- Collected data for Internal Revenue Service through fax, email, and inbound/outbound calls to facilitate accurate record-keeping.
Customer Service Assistant
Van Ru Credit Corporation
Chicago
03.2009 - 04.2013
- Managed customer service and collected student loan debt, including loan consolidation for the Department of Education through fax, email, and inbound calls.
- Resolved customer inquiries and account issues with effective communication and problem-solving skills.
- Resolved customer complaints through active listening and problem-solving.
- Coordinated loan consolidation processes for the Department of Education.
- Updated and maintained customer records in CRM system with accuracy and attention to detail.
Customer Service Assistant
Malcolm Gerald Associates
Chicago
05.2007 - 01.2012
- Served as Customer Service Representative and Debt Collector for Northwestern Medical Center, HouseHold Finance Capital One, and GMAC.
- Facilitated inbound and outbound calls to address customer needs.
- Resolved customer inquiries and account issues, enhancing customer satisfaction.
- Communicated payment options and policies clearly to ensure customer understanding.
Education
Associates Degree -
Kent State University
Kent, OH 09.1991 - 01.1995
Skills
- Customer support
- Call center operations
- Billing processes
- Client accounts
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Verbal communication
- Conflict resolution
- Collaborative work
Timeline
Customer Service Representative
Best Foot Forward Inc.
11.2020 - 08.2025
Customer Service Associate
Financial Credit Services
08.2013 - 10.2020
Customer Service Assistant
Van Ru Credit Corporation
03.2009 - 04.2013
Customer Service Assistant
Malcolm Gerald Associates
05.2007 - 01.2012
Associates Degree -
Kent State University
09.1991 - 01.1995