Robert Savill
Fairfield,Ohio
Summary
A highly motivated and professional team leader with exceptional abilities in sales, guest satisfaction, organizational management, and goal setting. Demonstrates proficiency in engaging with guests on a daily basis and consistently upholding high standards of guest service.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Noodles & Company
Beavercreek Ohio
06.2025 - Current
- Resolved problems promptly to elevate customer approval.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Assistant General Manager
Noodles & Company
Newport Kentucky
01.2023 - Current
- Assisted in developing and implementing operational strategies to enhance customer satisfaction.
- Coordinated staff training programs to improve service efficiency and team performance.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Supervised inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, making recommendations for menu adjustments.
- Collaborated with marketing teams to execute promotional campaigns effectively.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Wrote schedules and managed labor in correspondence with company labor grids
Acting General Manager
Noodles & Company
Newport Kentucky
10.2024 - 01.2025
- Interim position to cover for General Manager.
- Drove team to reach high guest satisfaction levels, pushing surveys, and adhering to company policy.
- Conducted self food safety audits to ensure proper procedures.
- Managed inventory levels, orders, and scrubbing of stores inventory counts to keep food costs low.
- Continued schedule management.
- Monitored sales, food variance, labor, and general day to day operations to maintain high level of store performance and productivity.
Shift Manager
Noodles & Company
Mason Ohio
01.2023 - 06.2023
- Coordinated staff schedules to optimize labor costs while maintaining service levels.
- Conducted regular audits of food safety practices, ensuring compliance with health regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Sales Representative
T-Mobile
Newport Kentucky
07.2022 - 11.2022
- Engaged customers to identify needs and recommend appropriate products.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Processed transactions efficiently, ensuring accurate billing and inventory management.
- Assisted in merchandising efforts to create an appealing store environment for customers.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Shift Manager
Chipotle Mexican Grill
Fairfax Ohio
08.2018 - 04.2022
- Supervised daily operations to ensure adherence to food safety and quality standards.
- Trained and mentored new team members on procedures and customer service techniques.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented process improvements that enhanced kitchen efficiency during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Receptionist
Curtis and Staub
Camberly England
12.2019 - 03.2020
- Managed front desk operations, greeting visitors and directing them to proper facilities.
- Scheduled appointments and maintained calendar for proper gym cleaning procedures.
- Maintained filing systems and organized documents for easy retrieval and improved efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Line Cook
Mios Pizzeria
Mariemont Ohio
06.2016 - 08.2017
- Prepared pizza, fried dishes, and salads following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely food preparation and service delivery.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Mariemont City Schools
Mariemont OhioSkills
Staff management
Inventory control
Staff development
Team leadership expertise
Food safety and sanitation
Employee scheduling
Operations oversight
Customer relationship management (CRM)
Budget control
Strategic planning skill
Sales forecasting
Computer Building
Accomplishments
- Have consistently held highest guest satisfaction percentage out of all 7 Noodles & Co. stores in the Cincinnati area.
- Tasked with being sent to struggling stores to help restore high company standards.
- Achieved high YoY sales growth of most Noodles & Co. stores in the Cincinnati area.
- Helped Newport Noodles & Co. reach an astounding 19% restaurant contribution in the year 2024, returning that back to company capital fund.
- Networked with UC football team to setup monthly order at Newport Noodles & Co. of $3,000.
Timeline
Assistant General Manager
Noodles & Company
06.2025 - Current
Acting General Manager
Noodles & Company
10.2024 - 01.2025
Assistant General Manager
Noodles & Company
01.2023 - Current
Shift Manager
Noodles & Company
01.2023 - 06.2023
Sales Representative
T-Mobile
07.2022 - 11.2022
Receptionist
Curtis and Staub
12.2019 - 03.2020
Shift Manager
Chipotle Mexican Grill
08.2018 - 04.2022
Line Cook
Mios Pizzeria
06.2016 - 08.2017
High School Diploma -
Mariemont City Schools