Open To Work
Robert Savoie
Southport,North Carolina
Work Preference
Summary
Dynamic professional with extensive experience in customer service and facilities management. Strong problem-solving and teamwork skills, consistently achieving sales targets and enhancing operational processes to support business objectives.
Overview
28
28
years of professional experience
Work History
Sales Associate
Capt. Daves Boatworld
Anderson, SC
05.2024 - 12.2024
- Assisted customers with product selection and recommendations based on individual needs
- Maintained merchandise displays to enhance visual appeal and drive sales
- Processed transactions efficiently using point-of-sale systems
- Collaborated with team members to achieve daily sales targets
Facilities Director and Buildings Manager
Town of Maynard MA
Maynard, MA
06.2020 - 04.2024
- Oversaw maintenance and repair of municipal facilities to ensure operational efficiency.
- Developed and implemented facility management policies and procedures to enhance safety standards.
- Coordinated vendor contracts for services, ensuring compliance with local regulations and budget constraints.
- Managed custodial staff, providing training and performance evaluations to improve service quality.
Senior Sales Consultant
Services First HVAC
Townsend, MA
03.1997 - 03.2020
- Developed tailored sales strategies to meet diverse client needs and drive revenue growth.
- Analyzed market trends and competitor activities to inform strategic sales initiatives.
- Led cross-functional teams to enhance customer engagement and satisfaction through effective solutions.
- Mentored junior sales staff, providing guidance on best practices and performance improvement techniques.
- Instructed sales staff on product protocols, proper utilization and effective guidance methods to support clinical application of devices.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Established strong client relationships for increased customer loyalty and repeat business.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
General Manager
Services First HVAC
Townsend, MA
03.1997 - 03.2020
- Led operational strategies to enhance service delivery and customer satisfaction.
- Managed cross-functional teams to optimize HVAC project execution and resource allocation.
- Implemented process improvements that reduced costs and increased efficiency across all departments.
- Developed training programs for staff to ensure adherence to safety standards and service protocols.
Education
Electrical Engineering
Mt Wachusetts Community College
Gardner, MANo Degree - HVAC, Electrical, Plumbing, And Mechanical
Associated Technical Institute
Woburn, MANo Degree - HVAC, Electrical, Plumbing, And Mechanical
New England Fuel Institute
Watertown, MASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Listening skills
Timeline
Sales Associate
Capt. Daves Boatworld
05.2024 - 12.2024
Facilities Director and Buildings Manager
Town of Maynard MA
06.2020 - 04.2024
Senior Sales Consultant
Services First HVAC
03.1997 - 03.2020
General Manager
Services First HVAC
03.1997 - 03.2020
Electrical Engineering
Mt Wachusetts Community College
No Degree - HVAC, Electrical, Plumbing, And Mechanical
Associated Technical Institute
No Degree - HVAC, Electrical, Plumbing, And Mechanical
New England Fuel Institute